[Hiring] Client Services Director @IQVIA

Role Description

Simpson Healthcare, an IQVIA Company, is actively seeking a Client Services Director to join our growing team within IQVIA in support of both new & ongoing client relationships. Our Client Services Directors are responsible for optimizing the customer relationship with specific clients and facilitating the relationships between the many internal and external departments associated with a project.

Essential Duties & Responsibilities

• Project Management
  • Responsible for overall management of assigned projects on specific accounts including coordination of digital and interactive content.
  • Prepare and deliver client presentations effectively showcasing the featured content as directed by client, internal departments, and Key Opinion Leaders (KOLs).
  • Drive long-term planning of assigned accounts including timelines, quality assurance, SOP creation and adherence, and budget monitoring.
  • Monitor project to guarantee adherence and pull-through of client strategy.
  • Supervise and train junior staff members, creating a positive work environment and overseeing project progress.
  • Manage and attend relevant internal meetings, as assigned.
  • Contribute to enhanced customer service through timeliness and quality of communications and deliverables.
  • Adhere to all standard operating procedures (SOP’s) and drive internal project team adherence to SOPs.
  • Develop and maintain working knowledge of managed products and disease areas.
  • Develop and assist with preparation of client pitches, presentations, and metrics.
  • Manage faculty recruitment, engagement, and relationships on behalf of clients.
• Client Relations and Management
  • Maintain regular contact with client to ensure expectations are met.
  • Plan, schedule, organize team members, and prepare client update agendas and summaries.
  • Synthesize client feedback for implementation by project team members.
  • Collaborate with internal project team members and departments to ensure client expectations are being met.
  • Track and report on all opportunities, key milestones, support requirements, etc.
• Brand Management
  • Establish meaningful, professional relationships with various client stakeholders.
  • Ensure Simpson’s brand is properly represented and promoted throughout client interactions.
  • Promote and deliver service levels which are sustainable and allow for efficient delivery of a quality product.
  • Provide data, decisions, and delivery of services in support of client, project, and community success.

Qualifications

• 3+ years of related experience within the pharmaceutical industry or a healthcare/life sciences-focused agency is required.
• 1+ year(s) of experience in a pharmaceutical/healthcare promotional role is preferred.
• Experience within the Oncology therapeutic area is preferred, but not required.
• Bachelor’s or Master’s degree required, preferably with emphasis in Marketing, Business, or Science.
• Experience using Veeva is highly preferred.
• Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.).
• Experience with Basecamp or similar project management systems is preferred.
• Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships.
• Strong organization, time management, and project management skills.
• Ability to leverage internal and external relationships to the benefit of the project, client, and Simpson.
• An efficient and persuasive speaker and writer who can communicate effectively to a wide range of audiences.
• Great team player with a strong drive and willingness to take initiative.
• Ability to travel to meet with stakeholders as necessary (up to 25% of time).

Benefits

• This is a home-based position.
• To be eligible for this remote position, you must reside in the same country where the job is located.