[Hiring] Client Services Director @Lumanity

Role Description

Our research team is seeking a client services director of qualitative and quantitative market research, specializing in the life sciences sector, to join their dedicated commercial Insights Team. This position can be remote and is USA based.

• Identify and convert new business opportunities by expanding current accounts.
• Take responsibility for the strategic direction, growth and development, and delivery standards for a range of accounts.
• Build strong client relationships at the highest level to ensure repeat business.
• Maximize the chance of repeat business by meeting with clients, keeping in regular contact, and upselling wherever possible.
• Attend client meetings individually and with colleagues to ensure Lumanity is recognized for thought leadership, project excellence, and innovation above and beyond competitors.
• Focus on account planning for growth within key current accounts.
• Work with the Account teams to plan account development and growth.
• Collaborate closely with the Account teams to achieve targets for the account, including increased levels of repeat business year on year.
• Be part of a dedicated team to work towards achieving agreed annual targets.
• Implement new company procedures.
• Seek ways of improving quality and show awareness of the need to continually innovate.
• Seek opportunities to innovate and bring new ideas/services to market.
• Actively implement and seek to develop company practices.
• Act as a role model.

Qualifications

• Advanced experience in research or professional services organization.
• Advanced experience in a research-based project management role.
• Extensive experience in ad-hoc, primary research within a client-facing, commercial setting.
• Extensive life sciences, healthcare/pharma experience, and therapy area knowledge.
• Strong knowledge across research methodologies and practices.
• Proven skills and track record in project and account management, with outstanding client communication and influencing skills.
• A strong track record at business generation – both with new and existing clients.
• Computer proficient: Outlook, Word, PowerPoint, and Excel.

Benefits

• Competitive salary plus bonus scheme.
• Medical, dental, and vision insurance options.
• 401(k) plan with employer match.
• Generous amount of paid time off annually + 10 paid holidays.
• Flexible spending accounts for health and dependent care.
• Employee Assistance Program.
• Paid short-term and long-term disability coverage.