[Hiring] Client Services Director @Blue Wheel Media

Role Description

The Client Services Director (DTC) is a player–coach role responsible for leading enterprise-level client strategy across a portfolio of e-commerce accounts while managing a team of 360 Account Managers.

• Serves as the senior strategic lead across key accounts, owning full-funnel DTC strategy across paid media, owned/earned, creative, and customer experience.
• Translates business goals and performance insights into integrated growth strategies that drive measurable outcomes.
• Directly owns and leads at least one enterprise-level account, serving as the primary strategic lead on a complex, high-impact client relationship.
• Ensures rigor in forecasting, scenario planning, and incrementality measurement across the portfolio.
• Guides clients toward more sophisticated, insight-driven decision making.
• Builds senior client relationships, supports escalations, and identifies growth opportunities.
• Shapes the agency's DTC operating model, defining how strategy, buying, analytics, and client services connect.
• Raises the standard for planning, forecasting, performance evaluation, and insight-driven client communication.

Qualifications

• 10+ years in DTC, performance marketing, or omni-channel roles.
• 5+ years managing enterprise client relationships and complex scopes.
• 5+ years of leadership experience.
• Deep expertise in full-funnel media strategy (paid media + lifecycle + retention).
• Strong platform knowledge (Meta, Google, TikTok, Pinterest, programmatic).
• Strong forecasting, scenario planning, and budget modeling experience.
• Extensive DTC ecommerce experience required, with a strong preference for beauty, skincare, or personal care categories.
• Experience with incrementality testing (geo tests, lift studies, MMM).
• Strong understanding of attribution limitations and measurement frameworks.
• Strong commercial and business acumen in DTC models.
• Strong executive communication and presentation skills.
• High attention to detail and structured thinking.
• Ability to lead cross-functional teams in a fast-paced environment.
• Agency experience required.
• Bachelor's degree preferred.

Requirements

• Portfolio-level performance, risk, and profitability management.
• Quality assurance and escalation support for Account Managers.
• Maintain scope discipline while balancing client and business needs.
• Continuously improve internal processes and operating rhythms.

Benefits

• Opportunity to lead a high-impact client relationship.
• Engagement in shaping the agency's DTC operating model.
• Collaboration with a team of skilled Account Managers.

Company Description

Blue Wheel operates and hires in the following states: CT, CO, FL, ID, IL, KS, MI, MN, NJ, NY, OR, PA, TN, TX, and WA.