[Hiring] Client Services Director @Blue Wheel Media
Client Services Director @Blue Wheel Media
Account Management
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 1wk ago

[Hiring] Client Services Director @Blue Wheel Media

1wk ago - Blue Wheel Media is hiring a remote Client Services Director. πŸ’Έ Salary: unspecified πŸ“Location: USA

Role Description

The Client Services Director (DTC) is a player–coach role responsible for leading enterprise-level client strategy across a portfolio of e-commerce accounts while managing a team of 360 Account Managers.

  • Serves as the senior strategic lead across key accounts, owning full-funnel DTC strategy across paid media, owned/earned, creative, and customer experience.
  • Translates business goals and performance insights into integrated growth strategies that drive measurable outcomes.
  • Directly owns and leads at least one enterprise-level account, serving as the primary strategic lead on a complex, high-impact client relationship.
  • Ensures rigor in forecasting, scenario planning, and incrementality measurement across the portfolio.
  • Guides clients toward more sophisticated, insight-driven decision making.
  • Builds senior client relationships, supports escalations, and identifies growth opportunities.
  • Shapes the agency's DTC operating model, defining how strategy, buying, analytics, and client services connect.
  • Raises the standard for planning, forecasting, performance evaluation, and insight-driven client communication.

Qualifications

  • 10+ years in DTC, performance marketing, or omni-channel roles.
  • 5+ years managing enterprise client relationships and complex scopes.
  • 5+ years of leadership experience.
  • Deep expertise in full-funnel media strategy (paid media + lifecycle + retention).
  • Strong platform knowledge (Meta, Google, TikTok, Pinterest, programmatic).
  • Strong forecasting, scenario planning, and budget modeling experience.
  • Extensive DTC ecommerce experience required, with a strong preference for beauty, skincare, or personal care categories.
  • Experience with incrementality testing (geo tests, lift studies, MMM).
  • Strong understanding of attribution limitations and measurement frameworks.
  • Strong commercial and business acumen in DTC models.
  • Strong executive communication and presentation skills.
  • High attention to detail and structured thinking.
  • Ability to lead cross-functional teams in a fast-paced environment.
  • Agency experience required.
  • Bachelor's degree preferred.

Requirements

  • Portfolio-level performance, risk, and profitability management.
  • Quality assurance and escalation support for Account Managers.
  • Maintain scope discipline while balancing client and business needs.
  • Continuously improve internal processes and operating rhythms.

Benefits

  • Opportunity to lead a high-impact client relationship.
  • Engagement in shaping the agency's DTC operating model.
  • Collaboration with a team of skilled Account Managers.

Company Description

Blue Wheel operates and hires in the following states: CT, CO, FL, ID, IL, KS, MI, MN, NJ, NY, OR, PA, TN, TX, and WA.

Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Client Services Director @Blue Wheel Media
Account Management
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 1wk ago
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Interview Scheduled βœ“
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Offer Accepted βœ“
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