[Hiring] Client Services Account Manager @Optic Marketing Group
Client Services Account Manager @Optic Marketing Group
Account Management
Salary usd 40,000 - 55..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted Today

[Hiring] Client Services Account Manager @Optic Marketing Group

Today - Optic Marketing Group is hiring a remote Client Services Account Manager. πŸ’Έ Salary: usd 40,000 - 55,000 per year πŸ“Location: USA

Role Description

We’re looking for a highly motivated, customer-focused Client Services Account Manager with previous marketing experience. The right candidate has a passion for customer service, building relationships, and confidently bridging the gap between marketing and business results.

Responsibilities:

  • Acts as the main point of contact for assigned clients.
  • Responsible for monitoring and assisting with the implementation and execution of client marketing campaigns after an account is sold.
  • Provide regular database maintenance to ensure CRM accuracy and the ability to pull data quickly.
  • Collaborate with internal teams to fulfill client requests and campaigns accurately and in a timely manner.
  • Investigate and resolve client concerns.
  • Communicate professionally, accurately, clearly, and courteously with clients and internal teams.
  • Maintain a high level of client retention year-over-year.
  • Conduct regularly scheduled reporting calls with each client to deliver campaign performance data in an easy-to-understand format.
  • Keep accurate records of all client correspondence in our CRM system (currently ClickUp).
  • Assist the internal team with the communication of strategy for each assigned account (PPC, SEO, Marketing Automation, Social Media, Website Development, Mass Media, etc.).

Qualifications

  • 3-5 years of marketing account management experience required.
  • Must be familiar with digital marketing (Websites, SEO, PPC, Social Media, etc.) and Mass Media (Radio, TV, Billboards, etc.).
  • Engaged as a continuous learner with evidence of striving to be a high performer in any role.
  • Strong evidence of listening skills, verbal communication, and professional writing style.
  • Technologically savvy with the ability to use multiple internet and software platforms to perform duties.
  • General understanding of digital marketing reporting and a passion for analyzing metrics.
  • Phenomenal time management skills.

Requirements

  • High emotional intelligence, empathy, and a high level of urgency in delivering top-notch experiences for our internal team and external clients.
  • Communicates openly and effectively with peers, supervisors, and colleagues.
  • Works well with teammates to receive and digest information to determine necessary outcomes for an assignment and meet strict deadlines while maintaining accuracy.
  • Passion and enthusiasm for customer service.
  • Dedicated team player.

Nice-to-Haves

  • Experience working with HVAC, plumbing, or other home service companies.
  • Experience with working remotely.
  • Experience upselling solutions over the phone and in person.

Benefits

  • Medical, dental, and vision insurance coverage options.
  • Paid Life Insurance & A D & D Insurance.
  • Work from home.
  • Flexible work schedule.
  • Quarterly whole-office team-building events.
  • Top-of-the-line technology to get work done.
  • Paid Vacations and 19 Paid Holidays.
  • Paid Birthday Off.
  • Β½ day every Friday.
  • Commission opportunity for all employees.
  • Annual education budget.
  • Quarterly paid volunteer days.
  • Monthly health and wellness benefit.
  • Christmas Bonus.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Client Services Account Manager @Optic Marketing Group
Account Management
Salary usd 40,000 - 55..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted Today
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πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
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