[Hiring] Client Service Manager @TGM Research

Role Description

As a Client Service Manager at TGM Research, you will be combining client ownership, project delivery, and revenue growth responsibilities. You will play a key role in building and maintaining strong relationships with our clients, managing and growing key accounts, and ensuring client satisfaction while maximizing the use of our online panels.

In this role, you will act as the main point of contact for clients, while also overseeing and coordinating project execution in close collaboration with the fieldwork team. You will also contribute to commercial and strategic initiatives, identifying opportunities for account growth and supporting the development of new business within your assigned territory.

Responsibilities

• Identify opportunities for account expansion and upselling of additional services, driving incremental revenue generation.
• Participate in lead generation and new business activities, supporting the acquisition of new clients and opportunities.
• Manage and grow a portfolio of key client accounts (medium to big size/complexity), ensuring client satisfaction, retention, and revenue growth.
• Coordinate the execution of medium to complex research projects, ensuring timely delivery of results.
• Provide full guidance for sampling strategy development and monitor fieldwork performance.
• Maintain excellent day-to-day communication with clients, advising on potential roadblocks and corrective actions to ensure the best service and client satisfaction throughout the project lifecycle.
• Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations.
• Support clients from the EMEA region.

Qualifications

• 2-4 years of experience in both account management and/or project management within the market research online panel companies.
• Strong communication and interpersonal skills.
• Fluent in English, both spoken and written.
• Excellent problem-solving abilities.
• Entrepreneurial mindset – every day is different: we try, we fail, we try again and succeed.
• Ability to work independently and as part of a team.
• Proficiency in using CRM software and Microsoft Office Suite.
• Research/Statistics/Data Science background is a bonus.
• Availability to work during European office hours.

Benefits

• B2B contract.
• Fully remote position.
• Performance-based bonuses.
• Professional development opportunities.
• International Team setup.
• Flexible Working Policy.
• A collaborative and innovative work environment.
• Working with newest technologies and using modern tools (including MacBook).
• 21 days of holidays + bank holidays.