[Hiring] Client Relationship Specialist @Hubbell Incorporated

Role Description

We are hiring an experienced Client Relationship Specialist to support our customers in the Northeast region. Our CRM team is the driving force behind our high-level customer interaction, ensuring every customer interaction is exceptional and tailored to meet the customer.

• Stay in frequent touch with assigned distributor or direct customer accounts while working in conjunction with appropriate Sales Directors and other key team members.
• Position is 100% remote.

A Day In The Life

• Ensure that existing customer/distributor satisfaction meets or exceeds expectations.
• Operate as the main point of contact for any and all matters specific to assigned accounts.
• Maximize customer adoption and growth of Aclara products.
• Visit identified key customers/distributors on an as-needed basis.
• Work cohesively with assigned Sales Directors, distribution channel partners, and product managers.
• Liaison between the customer/distributor and internal teams ensuring that all interactions and procedures are compliant with company policies.
• Key component to the on-boarding of all new customers/distributors within your assigned area and developing existing client relationships.
• Coordinate the efforts of Aclara staff members in support of customer issue resolution.
• Ensure that customer/distributor issues are driven to resolution in a timely manner, such that customer expectations are met while following company guidelines.
• Coordinate any quotation efforts with appropriate Aclara internal resources.
• Utilize Salesforce.com and keep current with opportunity information, leads, and other fields pertinent to Sales.

Qualifications

• Minimum of a Bachelor’s degree in Business or a related field, or equivalent experience.
• Minimum 3 years of proven work experience in a customer service setting.
• Excellent listening, communication and presentation skills.
• Possess the ability to partner with outside sales personnel and others to effectively meet the needs of the customer and grow the business.
• Ability to prioritize among competing tasks.
• Ability to travel up to 20% of the time.

Company Description

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification.

• Founded in 1888, our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
• The company operates in two segments: Hubbell Utility Solutions (HUS) and Hubbell Electrical Solutions (HES).
• We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers.
• Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.