[Hiring] Client Relationship Manager @CBC Companies

Role Description

In this role you will serve as a representative of the Client Relationship Team. The focus of the Client Relationship Manager will be to provide outstanding support to our clients with all aspects of our product services, including but not limited to:

• General inquiries around various services
• Onboarding and training
• Handling client complaints
• Collecting and analyzing data
• Improving overall customer experience

This will be done through multiple channels of communication including email and phone calls.

Qualifications

• High school diploma or equivalent required.
• Exceptional communication skills (verbal and written) for client and management interactions.
• Experience with or willingness to learn AI tools and emerging technologies.
• Proven organizational and multitasking abilities with independent prioritization skills.
• Proficiency in Microsoft Office Suite (Word, PowerPoint and Excel).
• Strong critical thinking, active listening, and problem-solving skills.
• Professional attitude with ability to work effectively in fast-paced, team environments.

Requirements

• One-year experience in an account management / sales / high level customer service position (preferred).
• Previous mortgage processing or mortgage industry experience (preferred).
• Stable, high-speed internet connection.
• Experience with teleconferencing.
• Access to a quiet workspace.
• Smartphone/mobile device.

Benefits

• Comprehensive healthcare benefits including medical, HSA, prescription, vision, dental.
• Life insurance.
• Short & long-term disability.
• Roth and 401K with possible company match and profit sharing.
• Employee Assistance Program (EAP).
• Time Away from Work (TAFW) and paid holidays.
• Employee referral bonuses.
• Role-based professional development opportunities.