[Hiring] Client Relationship Manager @HUB International

Role Description

The primary function of this position is to serve as support to assigned existing lenders for day-to-day needs.

• Train/support all assigned lenders.
• Provide daily support to assigned existing lenders.
• Respond promptly and professionally to lender inquiries.
• Resolve service problems by clarifying the customer's complaint, determining the cause, and offering solutions.
• Client relationship management.
• Manage all details associated with a new lender at go live.
• Follow up with customers to ensure resolution and satisfaction.
• Collaborate with other departments to ensure customer needs are met.
• Escalate complex issues to appropriate internal teams when necessary.

Qualifications

• 1+ years of experience in lender-placed insurance, force-placed insurance, collateral protection insurance, or insurance tracking services.
• Direct experience working with lending institutions (banks, credit unions, or mortgage servicers) as clients.
• Customer service/support background.
• Outstanding written and oral communication skills, particularly in professional email correspondence.
• Excellent judgment and discretion with lenders and staff.
• Outstanding follow-up skills with timely response to lender needs.
• Capacity to manage multiple lender relationships and priorities simultaneously.
• Strong organizational skills and keen attention to detail.
• Ability to work independently in a remote environment.
• Problem-solving mindset with the ability to resolve issues independently and escalate when appropriate.

Requirements

• None required for licensing or certification.

Benefits

• HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL).
• FSA available.
• Dental plans through BCBSIL.
• Vision insurance through VSP.
• Employer paid Short Term Disability.
• 5 Weeks of Paid Parental Leave.
• Employer paid Life Insurance – 2x your salary.
• 401k - Company matching.
• 10 paid Holidays.
• Floating Holidays and Personal days.
• Accrue Vacation and Sick time from day 1.
• Tuition Reimbursement.
• All full-time employees working 30+ hours a week are eligible for benefits. Benefits are effective the first of the month, following their first 30 days.