[Hiring] Client Relationship Manager @Ambitiousgroup

Role Description

We now seek a focussed and forward thinking professional to join this leading Law Firm as their Client Relationship Manager. This is an integral role and will suit either a qualified Solicitor perhaps seeking a change of pace or a Client Management professional with a background in the Legal sector.

• Reporting directly to the Partners, you will be responsible for all Client Care matters across the business, ensuring the highest level of care and attention is always maintained.
• Effectively and efficiently manage all incoming queries, issues and complaints, escalating these when appropriate.
• Following up assertively on any abortive fees and taking action when required.
• Communicating clearly and assertively at all times.
• Working proactively to address any potential issues in advance.
• Liaising with teams across the business to ensure high standards are maintained.

Qualifications

• Must be from a legal background ie a Solicitor (or similar) or have worked within a Law Firm in a similar role.
• Experience of managing client care matters, including queries, complaints and escalations.
• Be an exceptional communicator at all levels.

Requirements

• Up to £45,000pa Depending on Experience.
• Home Based (Fully Remote).
• Pension.
• Vehicle Salary Sacrifice Scheme.
• Supportive, friendly & Collaborative Environment.
• 23 Days Holiday + Bank Holidays.
• 9am to 5:30pm Monday to Friday.