[Hiring] Client Relationship Manager @Angel City VA

Role Description

We are seeking a proactive and relationship-driven Client Relationship Manager to serve as the primary point of contact for our clients, ensuring exceptional service, client satisfaction, retention, and growth. The ideal candidate is highly organized, professional, and experienced in managing client relationships in a fast-paced environment. This position is initially part time, with the potential to transition into a full-time role based on performance and business needs.

This position reports directly to the Director of Operations and the Chief Operations Officer (COO) and works closely with the Virtual Assistant Manager and other members of the Client Relationship Team. Experience in Business Development, Account Management, Staffing, Healthcare, or BPO services is highly preferred and will be considered a strong advantage.

Qualifications

• 3+ years of experience in Client Relations, Account Management, Customer Success, or a similar role.
• Excellent verbal and written English communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple clients and priorities simultaneously.
• Strong problem-solving and conflict-resolution skills.
• Proficiency with CRM systems, Microsoft Office, Google Workspace, and communication platforms.
• Bilingual English and Spanish skills are desirable.
• Must be able to successfully pass a background check.
• Must provide reliable professional references.
• Strong ability to collaborate with cross-functional teams in a remote work environment.

Requirements

• Experience in Business Development or Sales (preferred).
• Experience working with staffing agencies, healthcare organizations, virtual assistant companies, or BPO environments (preferred).
• Experience managing remote teams (preferred).
• Knowledge of client retention and account growth strategies (preferred).

Benefits

• Competitive compensation based on experience.
• Remote work environment.
• Opportunities for growth and advancement within the organization.