[Hiring] Client Relationship Manager @Flywire

Role Description

The Opportunity:

We, at Flywire, are looking for a bright, motivated, and hardworking Relationship Manager (RM) to drive and execute our solution to our partner institutions in Australia and New Zealand. This individual will work to continuously improve and expand our client relationships in an effort to retain and maximise the value of these partnerships.

Reporting directly to the Senior Key Account Manager ANZ, you will work closely with the Sales and RM teams to execute strategies designed to drive growth, uncover new business potential, improve client retention, increase revenue and identify opportunities for product improvement, provide accurate issue resolution and assure clients and their students have the best payment experience and support in the industry.

We are looking for a Flymate with the ability, passion, drive and motivation to:

• Drive Revenue by building long term relationships with senior and operational stakeholders, understanding their strategies and goals.
• Perform Onboarding, Marketing, Training, and support activities to maximise growth and deliver additional revenue through up-sell and value-added services.
• Present products and services to clients in an informative, educational, and consultative manner.
• Lead Integration projects alongside solutions teams to provide technical solutions and processes for clients to embrace and adopt.
• Create strategic account plans for each client and groups of clients to maximise utilisation, growth and revenue.
• Manage all commercial activities - Internal reporting, contract renewals, pricing negotiations and new product expansion.
• Become the established internal expert which corresponds with your account portfolio and market, with relevant payment products and potential competitors to develop and refine products and operations.
• Collaborate within your team, across departments and timezones with legal, compliance, product development and vertical teams to solution and solve client payment problems.
• Perform accurate updates to CRM for timely availability of information.
• Monitor/report/review utilisation, payers, and revenue.
• Give appropriate attention to escalations.
• Conduct regular reviews with customer success team to ensure product and service satisfaction.
• Provide continuous training and resource material management to all relevant client departments.

Qualifications

• 5+ years of experience in account management or client success.
• Ideally strong experience in International Higher Education, Education Management or Payments.
• Ability to engage remote stakeholders & work well with a remote team.
• Willingness to travel (20-25%).
• First class written and verbal communication skills.
• Exceptional presentation skills, including the ability to address and support all levels, including senior executives.
• Strong attention to detail, time management and organisational skills.
• Excellent interpersonal, analytical and planning skills in a multicultural environment.
• Problem Solving and project management skills.
• The ability to work alone as well as part of a team in a fast-moving environment.
• Takes initiative, willing to engage internally and externally.
• Bachelor Degree in Business, Communications, Marketing, Management or equivalent.

Benefits

• Competitive compensation.
• Employee Stock Purchase Plan (ESPP).
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams).
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media.
• Dynamic & Global Team (we have been collaborating virtually for years!).
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates.
• Be a meaningful part in our success - every FlyMate makes an impact.
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!).