[Hiring] Client Relations Manager @Modern Executive Solutions

Role Description

The Client Relations Manager role will primarily support one of Modern's Talent Consulting practices in the delivery of talent and organization consulting solutions, to ensure projects are planned and executed in a manner meeting client and internal expectations. The Client Relations Manager will provide project and business administration support to the team in all aspects of the process, including:

• Document preparation and management
• Scheduling and planning of candidate and client interviews and meetings
• Accounts receivable and payable
• Correspondence and file management

An integral part of the role involves critical thinking and problem-solving within the talent execution and coordination process, ensuring client satisfaction through professional communications, attention to detail, and responsiveness.

What You Will Do:

• Assist with the coordination and tracking of select talent and organization consulting or network assignments and projects.
• Successfully build positive and trusting relationships with internal stakeholders, clients, and candidates.
• Format, edit, proofread, and transmit client deliverables with exceptional attention to detail.
• Maintain client and candidate communications through scheduling without error and prioritizing high demand requests.
• Prepare meeting and/or travel itineraries for the consultants, clients, or candidates.
• Support the search teams with account administration and tracking, including consultant expenses, client invoices/receivables and other financial reports.
• Create and own an efficient file management and follow-up system for all search processes.
• Maintain the accuracy, quality, and integrity of all information in the Modern database and shared folders.
• Uphold client, candidate, and company-wide confidentiality under GDPR compliance standards.

Qualifications

• Technology: Microsoft Suite, Salesforce CRM, ATS, etc.
• Industry knowledge for Executive Search and/or Consulting preferred.
• Bachelor’s degree preferred.

Requirements

• Excellent written and verbal communication skills with the ability to format, edit, proofread and transmit client deliverables with exceptional attention to detail.
• Strong interpersonal skills that can be applied to engage effectively with clients and candidates.
• Ability to help organize, coordinate, and track multiple workstreams, projects, and tasks while prioritizing timely execution and communication to all stakeholders.
• Constantly hones understanding and responsiveness to internal and external client requirements, goals, and issues.
• Committed to delivering high-quality work with meticulous attention to detail.
• Manages projects, initiatives, and resources according to search and team strategy effectively and proactively.
• A team player who thrives in a collaborative, remote-first environment.
• Ability to navigate ambiguity and adapt quickly in fast-changing situations.
• Brings a high level of energy and personal drive with a thirst for excellent execution and exceeding expectations.
• Demonstrates strong business ethics (honesty, integrity, confidentiality, discretion) in all situations.

Benefits

• Join a team that is committed to Diversity, Equity, and Inclusion (DEI) and gives back to the community by donating 10% of annual profits to support underserved youth and educational opportunities.
• Contribute to meaningful projects that positively impact clients’ organizations, communities, and the development of diverse leaders.
• Gain exposure to various aspects of the business, with opportunities for mentorship, leadership development, and career advancement.
• Enjoy a robust benefits package, including medical, dental, and vision insurance, along with a 401(k) match.
• Benefit from a flexible remote work environment, paid parental leave, and an office setup stipend to support your work-from-home needs.