[Hiring] Client Relations Director @Aramark

Role Description

The Director of Client Relationships is the supporting relationship owner of the Healthcare+ EVS portfolio and brand. The role will support with comprehensive, client-facing strategies developed in partnership with operations and growth leaders across the line of business. The role will serve as a client advocate, direct and lead the efforts for advancing our market position, and developing our value proposition at our existing accounts.

• Trends in the EVS industry.
• Analysis of the health of the client relationship.
• Plans to identify and align on clients’ goals and aspirations.
• Customized solutions based on mutually beneficial strategic considerations in partnership with the Operations and Growth teams.
• Case studies/Proof Points of the differential advantages of Aramark, resulting in long-term development and industry-leading client retention and growth rates.
• Participation in Sales Presentations and support the build-up and winning strategies to RFP/RFI work.

Candidates must have a demonstrated ability to lead client engagement planning and execution and to collaborate with operations leadership and functional support partners to develop, lead, and execute customized account strategies for our existing client partners. The role will be able to proactively identify, anticipate, and communicate potential obstacles, challenges, and/or issues at a client account that could adversely impact our ability to retain the account and partner with operations leadership in developing and executing client customized retention strategies.

This is a remote, work-from-home, role with national travel. Proximity to a major airport is preferred.

Travel: Expected to travel up to 70%.

Qualifications

• BA/BS preferred, or a minimum of 7 years of account management or sales-related experience in the EVS field. Healthcare experience is a strong preference.
• Operational acumen and savvy, including technical understanding and financial proposal development.
• Experience with large client organizations.
• Demonstrated excellence in written and oral communication skills.
• Effective multi-tasking in a high pressure, high reward environment.

Requirements

• Lead external client relationship building to gain a deep and validated understanding of our EVS strategic objectives and pains.
• Lead internal relationship building to successfully partner within a matrixed organization, relying on internal subject matter experts and operational leaders to develop solutions meeting our portfolio strategic objectives.
• Develop and cultivate client relationships in partnership with the Retention and Operational team. This may include wiring plans, formalized client communications, client business review process, proposal development, client presentations and individualized meetings.
• Identify growth opportunities and retention risks through the application of Aramark reporting and analysis tools.
• Develop an independent perspective on the strength of our partnerships through direct client engagement.
• Ensure delivery of client expectations within the contract portfolio.

Company Description

Our Mission: Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.

Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram, and Twitter.