[Hiring] Client Relations - Account/Relationship Manager @The Class Consulting Group

Role Description

The Class Consulting Group is looking for motivated and committed individuals to join our volunteer-driven teams.

• Responsible for cultivating client relationships with one or more clients and securing repeat business from existing clients.
• Work closely with the project team throughout project delivery to ensure client needs are fulfilled.
• In collaboration with BCS team, assess project impact at predefined intervals (6 months and 1 year after project completion).
• Manage and provide leadership to the Client Management team.
• Engage regularly with existing clients to create awareness about other services CLASS can offer.
• Maintain Salesforce (CRM Database) on all client management activities.
• Run and review client satisfaction surveys.
• Represent CLASS at various Nonprofit Organizations related events.

General Responsibilities:

• Presiding over the meetings and agenda of the team as well as tracking projects and ongoing activities.
• Implementing KPIs and progress of strategic projects and presenting management reports to the board.
• Successfully implementing resource allocation and volunteer engagement activities along with Director & HR.
• Fostering appropriate communications and leveraging resources within the team and with other teams.
• Promoting volunteer engagement within the CR Team and across the broader CLASS Group.

Qualifications

• BA/BS/MBA Business or Marketing with 3-5 years of experience in Client Management.
• Experience with Salesforce/HubSpot or any CRM database preferred.

Requirements

• Good management skills.
• Work collaboratively and efficaciously as a team member.
• Effective communication skills and strong business acumen.
• Minimum 1+ year of commitment for the unpaid/pro-bono position.
• Attend Weekly Meetings: Virtual [MS Teams].
• Time: Minimum 5 hours per week (excluding meeting time).

Benefits

• Leadership development opportunities.
• Networking opportunities.
• An opportunity to give back to the community.