[Hiring] Client Partner @Coalfire

Role Description

This role requires a driven, forward-thinking individual who will manage a select group of accounts, build strong relationships, and establish credibility as a trusted advisor. A Client Partner is empowered to manage and grow existing accounts by identifying strategic business opportunities within existing client relationships to expand on existing services offered, with a focus on adding value to the customer through every engagement. The role will also be responsible for renewals of recurring business and working with sales to support the renewal process.

A Client Partner is a trusted cybersecurity partner to Coalfire customers, providing our portfolio of cybersecurity services to meet customer needs. This role will use a deep understanding of the customer's business and the services and offerings Coalfire can leverage to support the customer's cybersecurity needs. The individual will have strong acumen for building relationships and understanding the full scope of services and products offered at Coalfire and use high-trust client relationships to achieve or exceed their revenue targets. This role will manage client relationships and escalations along with leading a team of consultants or managers. This role will work closely with project managers, directors, and other delivery team members to effectively manage project timelines and deliverables.

What You'll Do

• Own the overall strategy, health, and performance of a select group of strategic accounts.
• Build trusted, multi-threaded relationships across client organizations.
• Develop and maintain strategic account plans that align Coalfire’s full portfolio of services to the client’s needs.
• Lead account planning sessions, client business reviews, and QBRs.
• Own the renewal strategy and posture for recurring business.
• Identify opportunities to expand relationships into new buying centers and service lines.
• Partner with the Account Executive on expansion strategy and commercial alignment.
• Maintain account-level accountability for revenue growth, retention, margin, and delivery economics.
• Make sound account-level trade-offs involving resource allocation and other considerations.
• Maintain executive visibility into delivery health across the account.
• Lead and resolve client, delivery, commercial, and relationship escalations.
• Coordinate closely with project managers, delivery leaders, and other teams.
• Participate in technical discovery, solution shaping, and scoping conversations.
• Review engagement plans, milestones, and timelines with project managers.
• Monitor project progress, budget, profitability, and deliverable status.
• Review key client-facing deliverables for quality and alignment with client expectations.
• Facilitate or participate in client interviews, technical working sessions, and business reviews.
• Ensure client questions and findings are documented and tracked.
• Support engagement onboarding, transitions, and closeout.
• Coach consultants, managers, and other account team members.
• Establish client-specific operating practices or standards.
• Lead, coach, and develop account team members and managers.
• Stay current on cybersecurity, technology, industry, and competitive trends.

Qualifications

• Proven experience owning strategic client relationships.
• A track record of connecting client needs to account strategy and revenue growth.
• Strong commercial judgment, including comfort with renewals and account economics.
• The ability to understand a client’s business and translate considerations into outcomes.
• Working knowledge of cybersecurity frameworks and professional services delivery.
• The ability to evaluate technical work for quality and client impact.
• Experience reviewing complex technical deliverables and converting them into client guidance.
• Experience working across sales, delivery, and executive leadership.
• Strong executive presence and communication skills.
• Sound judgment in escalations and service recovery.
• A collaborative leadership style and the ability to influence teams.
• Experience leading, coaching, or developing people.
• Adaptability, curiosity, and confidence across traditional boundaries.
• A commitment to continuous learning and maintaining credible knowledge of cybersecurity practices.

Benefits

• Flexible work model that empowers you to choose when and where you’ll work.
• Opportunities to join employee resource groups and participate in events.
• Competitive perks and benefits to support you and your family.
• Paid parental leave and flexible time off.
• Certification and training reimbursement.
• Digital mental health and wellbeing support membership.
• Comprehensive insurance options.