[Hiring] Client Partner @Kinaxis

Role Description

Working as part of the Professional Services (PS) team at Kinaxis, the Client Partner is responsible for structuring and selling the services required to successfully deploy RapidResponse and associated services within the North America region. The Client Partner acts as a trusted advisor to identify and promote Kinaxis solutions to assist in solving customer challenges and ensure an optimal delivery plan.

• Identify sales and services opportunities for an assigned book of business and manage ongoing engagements with customers throughout the services sale lifecycle.
• Present deployment methodology and make recommendations on phased approaches to deployments.
• Develop strategic account plans to meet assigned revenue target.
• Partner with the internal Sales team to identify and close new business opportunities.
• Develop comprehensive SOWs, including communicating what would be required in terms of cost, time, and resources to deploy an implementation to client specifications.
• Lead discovery workshops to understand client business issues and gain a shared understanding of the project and develop a design direction.
• Build productive partnerships with internal stakeholders of the PS, Product Management, Support Services, and Sales teams.
• Responsible for helping to establish referenceable clients for Kinaxis.
• Build and maintain effective relationships with partner organizations who are engaged in sales, or deployment of, Kinaxis’ solutions.
• Be the deployment trusted advisor for customers and partners.

Qualifications

• Bachelor’s degree in computer science, process engineering, business, supply chain management or a related field.
• Minimum 7 years industry experience in large scale and complex implementations in software consulting services, including hands on experience developing SOWs to deploy client projects, ideally in the supply chain management space.
• Minimum of 5 years’ experience in professional services sales with new customers.
• A background in consulting.
• Excellent communicator and able to gain trust quickly with all levels of customers up to C-suite.
• Proven negotiator with a track record of consistently meeting or exceeding revenue targets.
• Dynamic and critical thinker who can understand the intricacies of a deployment and the solution, while also maintaining a strategic view of the project and customer needs.
• Travel 30-60% of the time domestically and occasional international travel.
• Kinaxis RapidResponse certification in the role of Contributor, Author, or Admin is considered an asset.

Benefits

• Flexible vacation and Kinaxis Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons