[Hiring] Client Partner @Waterfield Tech

Role Description

The Client Partner (CP) owns the commercial performance and strategic relationship for a portfolio of WFX customers. CPs are accountable for renewal execution and expansion growth by leading outcome-based customer conversations and orchestrating internal resources (CSM, Advisory/Pre-Sales, Delivery Owner, Deal Desk). The CP is the quarterback of the account team and ensures the right specialists engage at the right time with a single, consistent customer narrative.

Qualifications

• Demonstrated success managing and growing complex customer portfolios (enterprise or upper mid-market)
• Strong executive presence, negotiation skills, and multi-stakeholder deal leadership
• Comfort selling blended solutions: advisory, implementation, managed services, AI-enabled CX improvement
• High operational rigor (forecasting, CRM discipline, play execution)
• Ability to lead cross-functional teams without formal authority

Requirements

• Renewals closed on time with minimal surprises and controlled concessions
• Expansion growth driven by account planning and repeatable plays
• Executive-level trust and multi-threading across key stakeholders
• Forecast integrity (renewal + expansion) leadership can rely on
• Internal orchestration that reduces friction and accelerates customer decisions

Benefits

• Ability to sit for extended periods
• Ability to lift or carry objects up to 10 lbs.
• Frequent use of computer, telephone and standard office equipment
• Ability to travel for client meetings, training or installations

Company Description

Waterfield Tech is proud to be an equal opportunity employer. Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.