[Hiring] Client Manager, Premier @Guardian Life Insurance

Role Description

As the Client Manager, Group Benefits - Premier Accounts, you will be the main contact for our Premier Account (mid market) client relationships. This role is directly accountable for client retention, satisfaction, and enhancing the client experience. You will be responsible for persistence, growth, and profitability of your book of business through relationship development with clients, brokers, and key internal stakeholders. Client management and negotiation skills are essential for this role.

• Well versed on consultative selling skills, negotiation skills, and the ability to influence and persuade
• Comfortable with virtual communication, presentation, consultative selling, and relationship building
• A team player with ability to build relationships and effectively interact both internally and externally with individuals at all levels of the organization and customer orientation
• Able to collaborate across internal teams including collaborative selling
• Strategic and critical thinking and basic math skills
• Open to change and new ways of working, specifically including the ability to execute new strategies/tactics to drive results
• Able to exercise sound judgment and manage conflict
• Able to exude confidence and demonstrate optimism and positive attitude
• Advanced in organizational and time management skill

Responsibilities

• Assume overall responsibility for management of clients (100-1999 lives) with the objective of ensuring that client satisfaction, persistency, growth, and profitability goals are achieved
• Oversight of the account, building strong relationships with clients and brokers/consultants
• Work closely with internal partners to gain buy-in for the account management strategy and position
• Strategically manage the lifecycle of a client to drive the right solutions to their benefit needs
• Balance the needs of the client with those of the business
• Achieve yearly financial growth goals

Qualifications

• BA or BS degree preferred or equivalent work experience
• Minimum 3 years of experience in account management or sales; group insurance experience preferred
• Demonstrated success in dealing with brokers/consultants as well as sophisticated clients
• Ability to analyze data to influence and execute on renewal decisions along with deploying the right solutions for the client
• Ability to leverage all sales enablement technology, training, and tools with proficiency in key technology platforms: Microsoft Office suite: PowerPoint, Word, Outlook, Teams; Tableau, Salesforce
• Ability to flex environments, operating & building rapport effectively both in virtual and live environments
• Ability to adapt to changes in a fast paced and dynamic environment
• Depth of experience and knowledge of relevant industry products and processes including, but not limited to Worksite, LTD, Dental products and absence management, online enrollment, experience rating, dental network analysis processes
• Must achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements

Location and Travel

• Must reside in or a commutable distance to Atlanta, GA area
• Minimum 25% travel within the assigned territory

Salary Range

$54,690.00 - $89,850.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Benefits

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

• As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
• Explore our company benefits at www.guardianlife.com/careers/corporate/benefits .
• Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship.

Visa Sponsorship

Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website.

At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process.