[Hiring] Client Manager, Lease Administration @JLL

Role Description

We are seeking a Lease Administration Client Manager to join our Lease Administration team. Our Lease Administration platform supports a diverse set of client needs from basis management of lease abstractions and critical dates, to full financial management of landlord invoices and reconciliation audits.

As a Lease Administration Client Manager, you will have exposure to the full scope of our Lease Administration platform. You will:

• Bring a strong knowledge & familiarity of Corporate Real Estate to our clients and other team members.
• Provide oversight, management, and development to our broader Lease Administration Team.
• Abstract & review client leasing details and help drive client deliverables and key initiatives.
• Ensure accuracy, management, and resolution of client leasing management.
• Exhibit a customer-first mindset and exceed client and key stakeholder expectations.

Qualifications

• Bachelor’s degree
• At least 5 years of work experience in Lease Administration, Real Estate Accounting, Real Estate Law, or Property Management
• 2 years previous experience in a supervisory role operating at a strategic level with both internal and external teams
• Strong financial/analytical skills
• Ability to maintain a strong attention to detail with a continued high efficiency and accuracy rate for performing work/tasks
• Ability to spot issues proactively and head them off and/or start the solutioning process
• Ability to understand and interpret data, and use of technology to be more efficient
• Desire to learn and grow
• Multilingual a plus
• Willingness for light travel

Requirements

• Serve as Relationship manager and first point of client escalations
• Client/vendor/landlord relationship management
• Provide coaching for team members regarding procedures, lease interpretation, desktop audits, and billing calculations
• Responsible for ensuring that client(s) accounts are in full compliance with all internal and client-specific policies and procedures
• Review abstracts and interpret commercial lease documents (leases, amendments, subleases)
• Resolution of rent and other landlord/tenant issues
• Oversee subtenant account management, including the billing and collections of third-party tenant rents, review of the cash receipts posting reports, and review of the monthly Delinquency Report
• Coordinate invoicing to client(s) and collections as necessary
• Document and share best practices, participate in efforts to strengthen internal controls and improve data quality
• Support, exposure, and leadership of other special projects as assigned by manager

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Company Description

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously.