[Hiring] Client Implementation Manager @Aflac, Incorporated

Role Description

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way.

This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful in this role?

• Knowledge of absence management industry and disability and life products (FMLA, ADAAA, STD/LTD)
• Strong understanding of client relationship management principles and best practices
• Excellent communication, negotiation, and problem-solving skills
• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment
• Ability to thrive in a fast-paced environment and adapt to changing priorities

Qualifications

• Bachelor's Degree in Business Administration, Management or a related field
• 4 or more years’ experience in client implementation, project management or a similar role
• Or an equivalent combination of education and experience

Requirements

• Experience in the group/disability industry (preferred)
• Travel: Less than or equal to 50%

Principal Duties & Responsibilities

• Acts as the primary point of contact for clients during the implementation process, maintaining regular communication and providing timely updates on progress
• Collaborate closely with internal teams, including data integration, claims management, sales, product development, and IT to coordinate all aspects of client onboarding and integration
• Conducts thorough needs assessments and develop customized implementation plans tailored to each client’s specific requirements and objectives
• Manage project timelines, resources, and deliverables to ensure on-time and on-budget completion of implementations
• Utilizes project management tools in the most efficient manner, continuously updating those tools weekly and keeping customers and internal teams informed of progress and project status
• Proactively identifies and addresses any issues or challenges that may arise during the process, working to resolve them quickly and effectively
• Monitors client satisfaction and gathers feedback to continually improve our implementation processes and enhance the client experience
• Serves as the subject matter expert on our products/services staying up to date on industry trends and best practices
• Performs other related duties as required

Benefits

• Salary range: $100,000 to $130,000
• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care flexible spending
• Dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness, and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• Annual bonuses
• Opportunity to purchase company stock
• 11 paid holidays
• Up to 20 days PTO to be used for any reason
• State-mandated sick leave (if eligible)
• Compliance with all applicable leave laws