[Hiring] Client Experience Manager @Stratoscope

Role Description

The Manager, Client Experience is a high-energy, hands-on operator who owns a book of business for Ingressotek. You are the primary point of contact for your clients, the leader of the onsite contractor teams who execute for them, and the operational owner of every event in your portfolio from kickoff to wrap. You set the plan, you carry the radio, and you are accountable for the outcome.

This role is built for someone with the chops to manage real client relationships and the hunger to grow into a much bigger seat. We are a growth-stage division. Top performers in this role have a fast track to Senior Manager, Director, and beyond. We do not hide the ball on that. The work is the audition, and the path is clear for the people who put up the numbers and earn the trust.

Expect to be on the road. Up to 75% travel, domestic and international, company paid. Weekends and event days are part of the deal. You will see your clients in person, walk their venues with them, and stand on their event floor when it matters. That is how we win, and that is how you will build a career here.

What You Will Do

• Own your book of business. Serve as the primary point of contact for an assigned portfolio of Ingressotek clients.
• Lead the onsite contractor teams. Train, deploy, and direct the contractor teams that staff the front line at our clients' events.
• Run the planning process. Translate client objectives into operational plans.
• Be the technical expert in the room. Carry a working command of the Evolv, Opengate, and Digital ID product lines.
• Travel and execute. Be onsite for the events that matter, domestically and internationally.
• Grow the relationship. Build trust with your clients over time.
• Capture lessons and feed them forward. Document what worked, flag what did not, and feed insights back into our playbooks.
• Represent Ingressotek and the Stratoscope Family of Companies.

Qualifications

• 3 to 6 years of experience in event operations, project management, client services, venue operations, or a comparable hands-on field.
• A track record of owning something and delivering.
• Real comfort being on your feet, on the road, and on a job site.
• Strong communication skills, written and verbal.
• Mechanical and technical aptitude.
• Working proficiency in Google Workspace, especially Google Sheets.
• A passport, the ability to obtain one quickly, and the willingness to use it.
• The ability to pass a comprehensive background check and to handle sensitive client information with discretion.

Bonus Points

• Prior hands-on experience with weapons detection, walk-through metal detection, or X-ray screening equipment.
• Event security, crowd management, or venue operations background.
• Live event experience in any role, including production, hospitality, athletics, festivals, concerts, or conventions.
• Multi-state or international operating experience.
• Military, law enforcement, or government security background combined with private-sector commercial experience.
• Bachelor's or Associate's degree, or equivalent professional experience.

Who You Are

• You are early in your career and impatient about it in the best possible way.
• You take ownership before anyone tells you to.
• You see problems coming and you have a plan ready.
• You are comfortable being the youngest voice in the room and comfortable holding the room when it counts.
• You are a builder, not a maintainer.
• You are coachable, competitive with yourself, and prepared.

Key Attributes

• Ownership. Your book of business is yours.
• Hunger. You are wired to grow.
• Composure. You operate calm, clear, and decisive.
• Polish. You can hold a conversation with executives and write a clean email.
• Mechanical Confidence. You enjoy getting your hands on the equipment.
• Integrity. You represent Ingressotek and the Stratoscope Family of Companies with credibility and class.

Why This Role

• Real ownership from day one.
• A visible path for career advancement.
• Front-row access to the technologies and operators defining modern entry security.
• Time on the ground at events most people only watch on TV.
• A team that rewards initiative and does not waste your potential.

Benefits

• Medical, dental, and vision coverage.
• Multiple medical plan options with preventive care, prescription coverage, telemedicine, and mental health support.
• Tax-advantaged accounts, including FSA, Dependent Care FSA, and HSA.
• 401(k) retirement plan with a 3% employer safe-harbor match.
• Unlimited Paid Time Off.

Compensation

$75,000-$95,000 base salary + annual bonus