[Hiring] Client Experience Manager @Boldr

Role Description

We’re looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Experience team. In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships as well as developing and empowering Boldr’s Team Captains to be successful in their role. You will act as a business owner taking full accountability for the success of your Client and teams, ensuring they are fully equipped to meet our commitments to our Clients and doing so with the highest level of quality.

You will help foster a healthy working environment for our team members by working with other functions and internal stakeholders (such as People Experience and Operations). You will represent Boldr to our Clients and act as our internal Client across various departments. You will need to be laser-focused on our operational performance and comfortable with the management of global teams on a daily basis. You will be responsible for:

• Day-to-day Client communication
• Performance reporting
• Training
• Escalation management

Having an eye for details will be important as you’ll be maintaining all Client Success tools and procedures.

Qualifications

• Bachelor's/College Degree of any related field you’re passionate about!
• 2+ years in a Client facing role.
• 2+ years knowledge of BPO, Staffing, Tech, or other Business Service Industries.
• 2+ years of people management experience.

Requirements

• Curious and authentic, just like us! #beboldr
• An analytical and critical thinker, with an eye for even the most minute of details.
• Passionate about client satisfaction.
• Manipulate Excel or Google Sheets, and Google Slides to be helpful with the reporting work you’ll be responsible for.
• Focus on listening and understanding what other people are saying, ask questions as appropriate, and not interrupt at inappropriate times.
• Maintain an open dialogue with the organization's external and internal Client partners in both positive and negative situations.
• Read, research, and draft letters, emails, and documents.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Speaking in a public setting and delivering presentations to individuals and groups.
• Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences.

Benefits

• Salary Range: CAD 6880.00- 8600.00