[Hiring] Client Engagement Account Coordinator @Brown & Brown Insurance

Role Description

Brown & Brown is seeking a Client Engagement Account Coordinator to join our growing National Pharmacy Team! The Client Engagement Account Coordinator will work on all aspects of product and service delivery including:

• RFP/procurement projects
• Auditing
• Market-check analysis
• Analytic reporting
• Providing ongoing advice and pharmacy benefit expertise
• Responsible for the strategic and operational relationship for assigned accounts

How You Will Contribute:

• Assists with the onboarding of new clients ensuring accurate set up within Remedy system
• Assist and coordinate RFP/procurement and market-check process for assigned accounts which includes:
  • Creating project timelines and project plans
  • Coordinating PBM data requests
  • Creating RFP via an online procurement tool
  • Evaluation and assessment of PBM RFP responses
  • Creation of summary reports and disruption analysis
  • Financial analysis
• Assist and coordinate the audit process for assigned accounts which includes:
  • Creating a statement of work
  • Attending kick-off calls with client and PBMs
  • Assisting the audit department with data request coordination, notes and documentation
  • Preparation of the audit findings
• Assist with Pharmalogic reporting including the set up coordination and creation of analytic reports and peer review of data elements
• Support and manage any client transitions to a new PBM
• Manage the day-to-day client relationship thus ensuring retention of clients and associated revenue
• Creation and distribution of client audit initiation communications
• Assist with issue escalation and resolution of any pharmacy related issues
• Assist with the documentation of all key agreements, deliverables and client correspondence

Qualifications

• Ability to thrive in an environment with minimal oversight and lots of responsibility
• Demonstrates ability to positively represent Remedy Analytics externally to clients and prospects
• Experience developing and maintaining effective, collaborative working relationships with clients and internal partners to provide solutions to complex pharmacy benefit decisions
• Excellent written and verbal communication skills along with the ability to facilitate effective conversations both internally and externally with clients
• Possesses a strong work ethic and takes ownership of client goals and objectives
• Takes initiative and is self-directed
• Strong teamwork skills, has the ability to encourage cooperation among team members
• Quick self-motivated learner
• Critical thinking to create innovative ways for our customers and our company to be successful
• Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
• Strong experience in MS Office and/or MS Excel
• Knowledge of both Pharmacy and Medical data
• Experience with Tableau

Requirements

• Bachelor’s degree in Business or Healthcare related field and/or 2+ years of relevant Pharmacy Benefit consulting or PBM Account Management experience
• Ability to travel as required (up to 10% of time)

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more