[Hiring] Client Account Manager @Inizio Engage

Role Description

A successful candidate will serve as the primary client contact, managing relationships and ensuring successful delivery of patient access HUB programs. This individual will combine strategic thinking with operational execution to drive client satisfaction and program performance.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

What will you be doing?

• Serve as the primary point of contact for pharmaceutical clients supporting HUB programs
• Build and maintain strong, consultative client relationships
• Lead client meetings, performance reviews, and strategic discussions
• Oversee program delivery, ensuring alignment with client objectives and SLAs
• Analyze performance metrics and provide data-driven insights and recommendations
• Collaborate with cross-functional teams to ensure high-quality service delivery
• Manage program financials, including budgets, invoicing, and P&L tracking
• Identify risks, opportunities, and areas for program optimization
• Support contract management, renewals, and growth opportunities
• Ensure compliance with regulatory requirements and client SOPs

Qualifications

• Bachelor’s Degree or equivalent relevant experience
• 5+ years of experience in patient access services, pharmaceutical hub services, healthcare account or project management, or a related regulated healthcare environment (3–5 years minimum considered with strong relevant experience)
• Strong understanding of reimbursement, prior authorization, and patient assistance programs
• Experience supporting or managing call center-based programs or service delivery models preferred
• Proven ability to manage complex client relationships and multi‑workstream programs in a regulated healthcare setting
• Salesforce CRM/CLS experience required
• Strong analytical, organizational, and problem-solving skills
• Excellent communication, presentation, and negotiation skills
• Proficiency with Microsoft Office applications
• Ability to manage multiple priorities independently

Benefits

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotion
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2025)
• Certified Great Place to Work (2022, 2023, 2025, 2026)

Company Description

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://inizio.health/

Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.

Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.