[Hiring] Client Account Coordinator - Enterprise Fleet Management @Enterprise

Role Description

The Client Account Coordinator is a collections role responsible for the accounting administrative functions within Fleet Management. Those functions include:

• Researching billing questions and contacting customers on accounts receivable balances.
• Main point of contact for accounts receivable and billing questions for local sales teams, administrative offices, and external customers.
• Daily communication with customers via phone and email to obtain payment and negotiate payment plans.
• Acting as a subject matter expert for billing and accounts receivable by providing timely and accurate responses to escalated issues/questions.
• Identifying customers in risky positions and providing problem resolution when needed.
• Pro-actively escalating problem accounts to AR Supervisor, AR Manager, and group Finance Managers based on risk/equity position, amount of past due, and bad debt impact.
• Completing detailed account reconciliations and applying payments to ensure compliance with asset-backed financing rules.
• Performing account maintenance in PeopleSoft AR in compliance with accounting policies.
• Partnering with other departments and local offices to research and process billing and accounting transactions.
• Reviewing, researching, and clearing AR balance sheet accounts.
• Managing banking information of customers for automatic and manual electronic funds transfers.
• Other duties as assigned.

Qualifications

• Must currently live in Kansas City, KS/MO area.
• Minimum 2 years accounting, billing, or accounts receivable experience.
• Minimum 2 years customer service experience.
• Accounting software knowledge preferred (Quickbooks, PeopleSoft Financials, etc.).
• Some college coursework in Accounting or Business preferred.
• Intermediate proficiency with MS Excel.
• Ability to meet all work from home technical requirements.
• Must be authorized to work in the United States without requiring work authorization sponsorship.

Requirements

• Ethics & Values.
• Executing.
• Customer Service.
• Detail-Oriented.
• Problem Solving.
• Communication.
• Resilience.

Benefits

• Paid vacation and choice time days.
• Medical, dental, and vision insurance benefits.
• Dependent spending account and health savings account.
• Life and disability insurance.
• Fertility benefits.
• Employee Assistance Programs.
• Profit sharing.
• 401(k) employer match.
• Discounts and more.

Company Description

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies, and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. Our operations center is located at 2281 Ball Dr. St. Louis, MO 63146.