[Hiring] Client Account Analyst @Aflac, Incorporated

Role Description

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way.

This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Excellent oral, written, and interpersonal communications skills to effectively interact with internal and external customers.
• Demonstrated ability to understand and use computer systems and application tools for analysis.
• Ability to exercise good judgment, solve problems and be resourceful to assist customers with identification, analysis, and resolution of work-related issues.
• Ability to work independently, set priorities, handle multiple tasks with concentration, speed, and accuracy to meet deadlines.
• Good analytical skills to interpret and adapt known methods, system procedures, or operating concepts to new situations.

Qualifications

• Bachelor's Degree in accounting, finance or a related field.
• 2 or more years of professional job-related experience.
• Basic knowledge of Internal Revenue Service (IRS) codes and regulations, Generally Accepted Accounting Principles (GAAP), Statutory Accounting Principles (SSAP), municipal ordinances, state insurance department statutes, and other state regulations, with an emphasis on tax accounting/reporting.
• Or an equivalent combination of education and experience.

Requirements

• Microsoft Suite application knowledge.
• Disability and Absence Management Product knowledge.

Principal Duties & Responsibilities

• Works under general supervision to complete tasks using established procedures; escalates complex issues to more experienced team members.
• Supports reconciliation of disability and statutory payments; reviews claims and absence data for discrepancies and performs payment calculations.
• Researches and follows up on pending payments; contacts appropriate parties to gather information and help resolve issues.
• Reviews account details such as invoices and payment history to support issue resolution.
• Prepares and submits standard requests for client funding and payment processing.
• Records transactions and supports general ledger updates including journal entries.
• Assists with audits and data checks to help ensure accuracy of payments and reporting; supports preparation of standard reports and communicates with internal teams to gather or confirm information.
• Assists with servicing client accounts by reviewing requests, documenting activities, and responding to inquiries.
• Responds to routine inquiries related to payments, tax forms (W-2/1099), and account activity.
• Performs other duties as required.

Benefits

• The salary range for this job is $55,000 to $70,000.
• In addition to the base salary, we offer an array of benefits to meet your needs including:
• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care flexible spending
• Dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• Annual bonuses
• Opportunity to purchase company stock
• 11 paid holidays
• Up to 20 days PTO to be used for any reason
• State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
• Other leaves of absence, if eligible
• Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.