[Hiring] Channel Account Manager I, Service Provider @Huntress

Role Description

As an Account Manager, you will join a team of sales professionals focused on driving annual recurring revenue growth through cross-selling additional products and expanding and retaining the installed products across our customer and partner base. This role is critical in expanding our relationships with customers and partners while helping them deliver industry-leading cybersecurity to their customers through the Huntress platform.

This individual contributor role is focused on:

• Net dollar retention through cross-selling and expansion of product usage
• Gross dollar retention
• Partner loyalty
• Customer and partner satisfaction
• Growth and success after the initial sale

This is a high-impact, high-visibility role reporting to the manager of account management. Success in this velocity motion will be measured by:

• Expansion and retention metrics
• Ability to maintain high activity levels
• Deliver outcomes across your customer and partner base

Qualifications

• 2+ years of experience in Account Management, Channel or Direct Sales roles, ideally focused on mid-market and below
• Knowledge of the MSP space, preferably related to the cybersecurity industry, is a plus
• Experience with Salesforce or other similar CRM platforms
• Strong bias to action and ability to get things done efficiently and effectively

Requirements

• Achieve the assigned quota based on both expansion metrics and renewal rates in a velocity sales motion
• Work with partners to be a trusted advisor delivering solutions that increase customer and partner satisfaction, grow partner adoption, and deliver exceptional quality service
• Maintain and reinforce Huntress’ culture
• Build and maintain strong relationships with multiple contacts within assigned partner organizations
• Execute a customer and partner engagement process to ensure excellent communication with our existing customers and partners

Benefits

• 100% remote work environment - since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth