[Hiring] Broker Relations Manager @Habitat Health

Role Description

The Broker Relations Manager owns Habitat Health’s relationship with Field Marketing Organizations (FMO) and brokers. The Broker Relations Manager serves as the primary point of contact for brokers and is responsible for the full broker relationship, from onboarding and training to ongoing support. Additionally, the Broker Relations Manager ensures that contracted agents understand the PACE model, accurately represent the program, and follow all regulatory requirements.

• Develop and execute the broker channel strategy to meet referral and enrollment goals.
• Recruit Medicare agents, brokers, agencies and field marketing organizations (FMO) within Habitat Health’s service areas.
• Own the full broker lifecycle – outreach, ongoing support and renewal.
• Build productive relationships with broker partners through regular communication, field visits, presentations, and events.
• Educate brokers on PACE eligibility, covered services, service areas, referral procedures, and enrollment timelines.
• Coordinate required training, including PACE education, compliance expectations, marketing guidelines and annual recertification.
• Ensure brokers use only approved materials and communicate accurate, compliant information about PACE.
• Partner with compliance, legal, operations, marketing, enrollment and training teams to maintain channel standards.
• Track referrals from submission through enrollment and resolve barriers along the way.
• Monitor, evaluate, and report broker performance, market trends, and growth opportunities to Growth leadership.

Qualifications

• Experience recruiting, contracting, onboarding, training, and managing insurance agents, and Field Marketing Organization (FMO).
• Bachelor's degree in business, healthcare administration, marketing, or related field (or equivalent experience).
• 3+ years of relevant experience, such as in health care delivery at a high-growth startup, operations or program management, or consulting for health care payers & providers.
• Strong project management and organizational skills, with the ability to manage multiple workstreams across functions and locations.
• Travel required to Habitat PACE centers, community and broker events - up to 25%.
• Proven ability to build and maintain productive relationships with community and referral partners.
• Strong interpersonal and written/oral communication skills; high EQ.
• Aligns with our purpose and our values, and is excited about living those out in daily practice.
• Ability to thrive in a fast-paced, evolving environment with comfort navigating ambiguity, adapting quickly, and contributing to continuous improvement.
• Strong learning and growth mindset, including seeking feedback, engaging in healthy debate and using data and curiosity to inform decisions.
• Acts with integrity and ownership, considering the broader organizational impact, doing the right thing, and following through to deliver results.

Requirements

• Previous experience working with Medicare, Medicaid/Medi-Cal, Medicare Advantage, dual eligible populations, or PACE.

Benefits

• Base salary range: $121,000 - $146,000.
• Eligible for a target annual bonus of 10% and additional incentive compensation, as applicable.
• Comprehensive benefits package including medical, dental, and vision insurance.
• Paid parental leave, short- and long-term disability coverage, life insurance.
• Flexible spending accounts, 401(k) savings plan with a match.
• Paid time off and company paid holidays.