[Hiring] AVP Account Management - Government @Cotiviti

Role Description

The focus of the AVP, Account Management - GOV is to develop and execute against growth, renewal and retention strategies on all customers within Cotiviti Government Services (CGS). The VP, Account Management is accountable for the coordination and transparency needed to drive a successful, multi-pronged growth and retention strategy as well as a multi-level relationship engagement across the customer leadership team.

Responsibilities

• Develop, foster, and maintain relationships with customer accounts.
• Liaison between company and client or prospect, serving as the client’s/prospect’s advocate.
• Monitor and support all activity and manage problem resolution, escalating customer issues quickly if necessary.
• Responsible for managing, tracking, and closing all client issues.
• Overall client relationship management and internal coordination to achieve customer satisfaction for existing client contract(s).
• Provide client support for established elements of customer satisfaction.
• Develop and maintain account management plans.
• Meet regularly with clients (weekly, monthly, quarterly) to assess account status and progress, client needs and feedback, address issue resolution, and discuss enhancements or account growth opportunities.
• Ensure effective communication with clients regarding new audits, edits, system issues, and upgrades.
• Communicate any client needs/ideas for future development to meet client’s requirements and expectations.
• Review client reporting to manage, monitor, and identify potential problems.
• Develop and oversee routine client reporting, including but not limited to Quarterly Business Reviews (QBR’s), weekly status reports, and steering committee updates for GOV customer base.
• Travel to clients and prospective clients as required to strategically manage client relationships and optimize use of core service offerings.
• Proactively monitor client needs and actively solicit requests for additional services and improvements to current services.
• Ensure customer satisfaction by resolving issues quickly and creatively.
• Interact with operations and marketing/sales to communicate notable client trends.
• Synthesize and articulate key findings for operations, sales, finance, and product development and executive audiences using sound financial and market analysis.
• Proactively present strategic recommendations.
• Work closely with sales, operations, and management to ensure ongoing customer satisfaction.
• Team with sales executives to identify sales opportunities and provide support.
• Report weekly to Senior Leadership on overall client satisfaction levels, new client issues, unresolved client matters, and customer requested needs.
• Assist with various marketing efforts, including attending tradeshows/conferences, participating in webinars, and responding to RFPs.
• Experience with hiring, developing, coaching, leading, and retaining top-tier talent.
• Complete all responsibilities as outlined on annual Performance Plan.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

Qualifications

• B.S. or M.B.A. in Business Administration or related degree is required.
• Strong working knowledge of health insurance industry business operations is required.
• Senior executive with proven experience in growing and developing business in the health care information and analytics space.
• Strong competencies in strategic planning, operations, marketing, product management, and business planning.
• Master’s degree preferred.
• Fifteen (15) years’ experience required in the health care industry.
• Strong presentation skills, customer (internal/external) problem diagnostics and solution design.
• Tactical scheduling, strong contract knowledge, and HIPAA compliance related to company’s Business Associate classification.
• Demonstrated ability to maintain high level of ethics.
• Excellent communicator and leader who is results-oriented and diplomatically assertive.
• Ability to synthesize and utilize data, mentor staff, and be a successful team builder.
• Establish professional relationships at all levels of key client organization, including C-level executives, vice presidents, and department managers.
• Demonstrable knowledge of healthcare claims payment policy and processing, claims editing, and fraud detection.
• Strong customer engagement skills required with ability to establish and maintain multi-level customer relationships.
• Willingness/availability to travel up to 15%, as required.
• Strong interpersonal skills required.
• Able to anticipate, identify and resolve simple to complex problems.
• Proactive individual with strong troubleshooting skills.
• Strong written and oral communication skills required.
• Demonstrated ability to multitask in a fast-paced environment.
• Excellent personal computer skills in Microsoft Word, Excel, PowerPoint, Outlook.

Requirements

• Problem-solving and thinking critically.
• Completing tasks independently.
• Making timely decisions in the context of a workflow.
• Maintaining focus.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.

Working Conditions and Physical Requirements

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access/connectivity and office setup and maintenance.
• No adverse environmental conditions expected.

Benefits

• Base compensation ranges from $180,000 to $210,000 per year.
• Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.
• This role is eligible for commission.
• Cotiviti offers a competitive benefits package including medical, dental, vision, disability, and life insurance coverage.
• 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti.

Company Description

Since this job will be based remotely, all interviews will be conducted virtually.

Date of posting: xx/xx/2026

Applications are assessed on a rolling basis. We anticipate that the application window will close on xx/xx/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

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