[Hiring] Associate Vice President Coding Customer Advocacy @IKS Health Career

Role Description

The AVP, Coding Customer Advocacy serves as the developer of new business for our current coding clients and prospects for the Clinical Support Solutions team. The role includes providing consultative support and education to the sales team and is responsible for:

• Developing strong relationships with clients.
• Providing industry knowledge during the sales process, discovery, proposal preparation, and ensuring a smooth transition from the inception of the project.
• Nurturing client relationships and helping mitigate risk while driving client satisfaction.
• Working closely with the Sales team, coding operations leadership, coding quality leadership, and other business units as needed.

Essential Job Responsibilities include:

• Providing HIM knowledge in a consultative manner to assist sales in the details of a coding and audit sale.
• Performing detailed discovery to identify the needs of the client.
• Creating customized proposals that can be realistically implemented and executed by the operations and quality teams.
• Identifying sales targets and working with the sales team to close deals.
• Understanding tools, success stories, outcomes, and products that will assist our clients and communicating with clients at all levels.
• Providing presentations to clients as needed.
• Performing Coding Operational Assessment as needed to provide a lead-in for sales opportunities.
• Creating high-level and detailed written reports and effectively communicating findings, recommendations, and next steps at all leadership levels.
• Working with discovery information to assess volume/workload for client site.
• Providing seamless coverage and the correct skill set based on the initial and ongoing needs of the client.
• Ensuring smooth transition of client relationship and project implementation to operations and quality team via Kick-Off Call.
• Ensuring the client feels supported during the transition.
• Establishing and growing relationships of assigned clients to contribute to maintaining client loyalty for continued service and growth.
• Voicing client needs, requests, and suggestions to the Clinical Support Solutions team.
• Working collaboratively toward continuous improvement for IKS Health in a positive, friendly manner.

Qualifications

• Associate Degree in HIM, RHIA, Bachelor’s Degree in HIM, RHIT, CCS, or other coding credentials.

Requirements

• Minimum 10 years’ experience in HIM management/leadership, including experience in the HIM field with a concentration on coding and management.
• Preferred experience in HIM/Revenue Cycle consulting.
• Knowledge of the coding area within an HIM department, including:
• Workflow within the coding area.
• Coding metrics.
• Hospital revenue cycle.
• Strong strategic planning and project management skills.
• Strong working knowledge of HIM systems with diverse experience on multiple EMRs.
• Impeccable oral and written communications skills that demonstrate active listening, usage of open-ended questions, and effective collaboration.
• Strong analytical and critical thinking skills.
• Strong collaborator and initiative-taker.
• Passion for helping others and collaborating with a team.

Benefits

• Competitive salary.
• PTO not including Paid holidays.
• Full benefit package including Medical, Dental, Vision, short- and long-term disability, and voluntary life insurance plan.
• 401(k).
• Growth Opportunity.
• Opportunity to work in different environments and specialty areas from the comfort of your own home.