[Hiring] Associate Technical Account Manager @PAR Technology

Role Description

As an Associate Technical Account Manager, you'll partner with some of the world's most recognized restaurant brands and serve as a trusted technical advisor within the PAR ecosystem.

• Begin your journey alongside experienced Technical Account Managers who will provide mentorship, coaching, and hands-on exposure to PAR's restaurant technology portfolio.
• Take increasing ownership of customer relationships, integrations, strategic projects, and technical initiatives that directly impact customer success.
• Connect technical solutions to real business outcomes in a fast-paced environment.
• Act as a bridge between customers, product teams, engineers, and customer success teams.
• Help customers unlock value from their technology investments while driving long-term adoption, retention, and growth.

Qualifications

• 1–3 years of professional experience, preferably in technical consulting, solutions architecture, or enterprise integration in B2B SaaS or restaurant technology.
• Background in restaurant technology (hardware and/or software), hospitality SaaS, or a comparable enterprise technical environment strongly preferred.
• Strong API and integration skills; proficiency in Postman (Collections, Environments, test scripts, Monitors, documentation).
• Cloud fundamentals (AWS/GCP/Azure); CI/CD and observability awareness.
• Exceptional written and verbal communication — able to explain complex technical concepts to executives and engineers alike.
• Experience with Jira, Confluence, or equivalent ticketing and documentation tools.
• Scripting fluency in at least one language (JavaScript/Node, Python, etc.) would be a major plus.

Requirements

• Serve as the technical owner for assigned accounts across the full PAR product portfolio; build trusted relationships with customer architects, IT teams, and operations stakeholders.
• Co-create account plans with CSMs; lead the technical narrative in QBRs including integration of health, stability posture, known risks, and forward-looking technical roadmap.
• Maintain clear, current technical documentation for each account: integration map, active workstreams, open tickets, and escalation status.
• Design, oversee, and execute integrations that are scalable, secure, observable, and supportable across the full PAR stack.
• Use Postman (Collections, Environments, automated tests, Monitors, documentation) as a core delivery tool.
• Enforce quality gates pre-launch and run proactive readiness scans before major campaigns or go-lives.
• Produce operator-ready runbooks, SOPs, smoke tests, and rollback plans for your technical workstreams.
• Actively surface cross-sell and upsell signals through technical discovery on every customer touchpoint.
• Document technical expansion signals in CRM and partner with the CSM to qualify and progress opportunities with Sales.
• Lead escalation coordination with Product and Engineering; propose workarounds and drive resolution with clear owner accountability and customer-facing timelines.
• Partner with Support to ensure clean handoffs and reduce recurring issues through root cause documentation and playbook updates.
• Keep all work items and tickets current with weekly 'moved / blocked / next' updates.

Interview Process

• Interview #1: Video interview with Talent Acquisition Team
• Interview #2: Video interview with the Hiring Manager (via MS Teams)
• Interview #3: Video interview with the Team (via MS Teams)