[Hiring] Associate Principal, Partner Success @Headway

Role Description

Headway is scaling our care partnerships across the US and we’re hiring an Associate Principal, Partner Success (Care Partnerships) to support the growing number of partners that entrust Headway with connecting their patients with our high-quality behavioral health network. You’ll work cross-functionally with internal teams (Strategy, Product, Operations) to ensure our care partners remain excited to work with Headway, while also deepening external health system, medical clinic, and strategic partner relationships to identify avenues for deeper partnership. This is an exceptional opportunity to own high-impact objectives at a rapidly scaling, mission-driven company.

• Be responsible for the happiness of our care partners
• Manage executive steering committees and serve as the face of Headway
• Build and grow relationships with care partners’ (health systems, medical clinics, and other strategic partners) teams and leadership
• Leverage data to generate insights and identify new opportunities for partnership growth
• Collaborate with cross-functional, internal stakeholders to deliver insights to inform product and operations strategy

Qualifications

• Minimum of 7+ years of experience in the healthcare space, preferably in roles within Customer Success, or in Strategic Customer-facing roles
• Deep exposure to health system or provider group models and economics
• Relationship builder, delighting in forging meaningful bonds across all levels of an organization
• Thrives in ambiguity, seeking out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy
• Operationally excellent, able to manage multiple high-impact customers and large volumes of moving pieces without breaking a sweat
• Seeks an environment that fosters individual growth through open feedback and high autonomy
• Motivated by the opportunity to face off against one of our generation’s defining problems: access to mental healthcare

Requirements

• Experience in healthcare, particularly in customer success or strategic roles
• Ability to build and maintain relationships with various stakeholders
• Strong analytical skills to leverage data for insights
• Excellent organizational and operational management skills
• Comfortable working in a fast-paced, evolving environment

Benefits

• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development
• Other compensation includes: discretionary bonuses and/or commission