[Hiring] Associate Director, Account Management @CNX

Role Description

We are seeking an experienced and results-driven Associate Director, Account Management to manage a portfolio of strategic global accounts. This individual contributor role focuses on deepening client relationships, identifying growth opportunities, managing commercial engagements, and ensuring the delivery of exceptional service. The successful candidate will be a consultative seller and strategic thinker with a strong understanding of client needs and industry trends.

What you will do in this role

• Client Relationship Management
  • Serve as the primary point of contact for assigned accounts, ensuring strong, long-term relationships with key decision-makers and stakeholders.
  • Build and expand relationships beyond traditional buying towers to uncover new opportunities.
  • Gain a deep understanding of the client’s business model, challenges, and goals to proactively identify solutions and growth opportunities.
  • Conduct regular strategic business reviews with clients to communicate performance, discuss initiatives, and align on business objectives.
• Strategic Account Growth
  • Develop and execute forward-looking account plans that align with client objectives and Concentrix growth targets.
  • Identify, develop, and present multi-service proposals, including Concentrix or partner technology solutions.
  • Actively manage the sales lifecycle for upsell opportunities: from lead generation to proposal development, pricing, negotiation, and closure.
  • Support responses to RFPs, RFIs, and RFQs in collaboration with cross-functional teams.
• Commercial & Contract Management
  • Lead and support contract renewals and commercial negotiations to ensure win-win outcomes.
  • Track contract timelines and proactively engage with clients to ensure timely renewals.
• Cross-Functional Collaboration
  • Partner with internal stakeholders across Sales Support, Operations, Finance, and Product to ensure delivery excellence and alignment on client initiatives.
  • Provide market and client intelligence to internal teams to inform strategy, product development, and continuous improvement.
  • Maintain and update CRM tools (e.g., Salesforce) with accurate account data, sales activity, and opportunity pipeline information.

Qualifications

• Proven experience identifying problems and developing solutions (via core audit knowledge, and conceptual and analytical thinking) as well as established experience managing time, resources, and projects.
• Proven experience in strategic account management or client-facing roles, ideally within BPO, technology, or enterprise services. Experience in Content Moderation, Financial Crime & Compliance, Trust & Safety, or B2B environments is preferred.
• Strong consultative selling and relationship management skills with executive-level stakeholders.
• Demonstrated success in managing and growing enterprise accounts, responding to RFPs/RFIs/RFQs, and leading commercial negotiations.
• Solid understanding of business operations, industry trends, and competitive landscape.
• Strong problem-solving skills and ability to navigate complex, matrixed environments.
• Excellent communication skills—both written and verbal—with the ability to engage and influence stakeholders at all levels.
• Proficiency with Microsoft Office Suite and CRM platforms (Salesforce preferred).
• Bachelor’s degree in business, Marketing, or a related field; MBA is a plus.
• Flexibility to travel (approximately 20%).

Key Competencies

• Strategic Thinking – Able to align account strategy with broader business goals.
• Client Focus – Committed to delivering value and building trust with clients.
• Results-Oriented – Track record of meeting or exceeding revenue and client satisfaction goals.
• Adaptability – Comfortable navigating change and solving complex challenges.
• Collaboration – Works effectively across departments to achieve shared objectives.

Benefits

• At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
• If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Company Description

Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.