[Hiring] Associate Account Executive - Personal Lines Insurance @Marsh McLennan

Role Description

As our Associate Account Executive on the Personal Lines team, you’ll be responsible for the following:

• Provide the highest quality service to customers and cross-sell within the existing book of business.
• Act as the day-to-day liaison between the insurance company (MIB) and designated accounts.
• Assist in managing relationships with clients (business managers and/or individual customers).
• Daily servicing of customers will include:
  • Addressing various coverage issues.
  • Contract analysis.
  • Exposure analysis.
  • Handle and/or direct all inside service work associated with clients’ accounts, including endorsement activity, routine coverage questions, problem solving, renewal control, preparation of formal proposals, checking and binding policies.
• Inform the Producer on strategic account issues, claims, and other potential problems.
• Oversee all processes related to renewals and account management, ensuring Standard Operating Guidelines (SOG’s) are used and followed for all insurance transactions.

Qualifications

• Build and maintain constructive and effective relationships with clients by meeting and exceeding client expectations.
• Provide consistent, accurate, timely, and pertinent communication to clients through emails, phone contact, and meetings.
• Respond to client inquiries/issues within a 24-hour timeline.
• Resolve/assist with any service or claims issues/questions.
• Assist in the design of or independently design insurance plans for clients.
• Assist clients in making appropriate coverage changes and make each contact a marketing opportunity.
• Attend face-to-face meetings with clients to review summary reports, make presentations, and maintain client relationships.
• Inform and educate clients about coverage, exclusions, exposures, gaps in coverage, stewardship programs, and other relevant information.
• Monitor and review client satisfaction at least quarterly; report findings/issues to Producer of the account.
• Cross-sell and/or refer new business leads to appropriate departments.
• Stay up to date on the utilization of carrier websites, carrier communications, new coverage options, and billing procedures.
• Quote new business and renewal options to every client, including:
  • Higher limits of liability.
  • Higher deductible options.
  • Earthquake coverage.
  • Earthquake deductible buy-back coverage.
  • Flood coverage.
  • Excess flood coverage.
  • Increased mold coverage.
  • Identity theft coverage.
  • Umbrella or excess liability/excess uninsured/underinsured coverage.
  • Employment practices liability/board of directors and officers coverage.
  • Inland marine coverage.
  • Guaranteed replacement cost.
  • Equipment breakdown coverage.
  • Enhanced auto coverages.
• Review and check policies based on SOG checklists, including proposals, applications, letters, invoicing, summaries of insurance, certificates, evidence of insurance, binders, etc.
• Assist in managing Accounts Receivables for the book.
• Maintain agency EPIC files accurately and consistently, documenting conversations in emails and other notes sent to clients, while adhering to all MIB electronic and EPIC procedures.

Requirements

• College Degree preferred (high school diploma is required).
• Current California Department of Insurance License.
• 3-7 years of experience.
• Proficient in MS Office Suite (Word, Excel, Outlook).

Benefits

• Generous time off.
• Tuition reimbursement and professional development opportunities.
• Charitable contribution match programs.
• Stock purchase opportunities.