[Hiring] Associate Account Coordinator @ZOLL Medical Corporation

Role Description

The Associate Account Coordinator will be responsible for supporting ZOLL's efforts to fit/sell the LifeVest through receipt and processing of required documentation. This role may act as a liaison between ZOLL and the Patient Service Representatives to ensure the quality and accuracy of patient and order information. This will include communication and correspondence with ZOLL Patients, PSRs or Territory Managers regarding documentation retrieval and information verification on an as needed basis. Also responsible for maintaining appropriate documentation and recordkeeping pertaining to the prescription for and installation of the LifeVest. Maintains a high level of customer service and support to all individuals involved in the patient use of the LifeVest. Provides support to the Account Coordinators and Managers in all activities as requested.

Essential Functions

• Identify and select incoming fax documents classes to ensure timely delivery of accurate and complete files to the appropriate department/stakeholder.
• Data entry of critical information to identify patients, PSRs or physicians on incoming documents such as patient agreements, medical orders, supporting clinical, etc.
• Create new patient accounts and record all necessary demographic information.
• Responsible for the complete and timely attachment of all related documents in patient accounts.
• Contact LifeVest patients or emergency contacts in order to obtain needed shipping information for secondary component submission.
• Work with PSRs and/or Territory Managers to retrieve valid patient agreements through exception tracking.
• Answer incoming calls in queue and/or redirect (when necessary) to appropriate department/employee.
• Deliver excellent customer service to both internal and external customers.
• Work various shifts as needed.
• Perform other duties as assigned by Management.
• May be required to work a set number of predetermined holidays to ensure proper patient care and a high level of customer service.

Qualifications

• High School Diploma or equivalent required.

Requirements

• Superior communication and customer service skills.
• Ability to handle multiple tasks simultaneously under strict deadlines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to sit and talk or hear.
• The employee is occasionally required to stand; walk and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually quiet.

Compensation

The hourly pay rate for this position is: $17.00 to $22.00. Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate.

Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com .

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.