[Hiring] Assistant Key Account Manager @Tata AIA Life Insurance

Role Description

Assistant Key Account Manager - HDFC Asset Channel

Department: HDFC Relationship Channel

Level/ Band: AM

Grade: 304

Organizational Relationships

• Reports To: Area Manager
• Supervises: HDFC Bank Relationship Supervisors

Job Dimensions

Geographic Area Covered: HDFC Bank Relationship

Key Result Areas

• Training:
  • Prepare training material for New Phone Bankers
  • Certification/ Motivation of Phone bankers
  • Timely Completion of training
  • Coaching callers based on quality scores for improvement
  • Training to improve sales
• Quality Evaluations:
  • Ensure Quality Lead generation from the Phone Banker
  • Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines
  • Timely feedback to caller
  • Collect customer feedback and review scripts regularly
  • Conducting Monthly certifications for the unit to assess product/process/ system
  • Analyze the training requirements based on the feedback shared
• MIS:
  • Prepare the Quality MIS
  • Ensure the MIS is published to the relevant stakeholders on time
• Others:
  • Assist in preparation of process notes or system requirements
  • Projects to improve overall lead quality

Skills Required

• Technical: Good Knowledge of MS Office / MS Excel
• Behavioral:
  • Interpersonal skills
  • Communication skills
  • Creative thinking skills
  • Supervising/Leadership skills
  • Teamwork Skills
  • Influencing skills
  • Relationship Building skills
  • Decision making skills
  • Advance Excel skills

Incumbent Characteristics

• Qualification:
  • Graduation
  • Post-Graduation
• Experience: At least 3-5 years of experience in call centre industry, in Quality / Training process.