[Hiring] Account Manager, Services Team @Page Vault
Account Manager, Services Team @Page Vault
Account Management
Salary usd 100,000 - 1..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted Today

[Hiring] Account Manager, Services Team @Page Vault

Today - Page Vault is hiring a remote Account Manager, Services Team. πŸ’Έ Salary: usd 100,000 - 140,000 per year πŸ“Location: USA

Role Description

We are hiring an Account Manager for the Page Vault On Demand services team. This person will own a book of PVOD client relationships and serve as the steady, trusted point of contact for incoming service requests.

  • Scope client needs, prepare quotes, coordinate with technical capture and QA teams, and shepherd complex projects from request through delivery.
  • Listen for moments when the Page Vault software may be a better long-term fit for a client and hand those opportunities to our software team with clear context.

What You'll Do

  • Own client relationships:
    • Own a book of service client relationships across law firms, in-house legal teams, and litigation support partners.
    • Serve as the primary point of contact for clients submitting capture requests.
    • Build trust through clear communication, sound judgment, and reliable follow-through.
  • Scope and quote capture requests:
    • Turn vague or incomplete client requests into clear capture specifications.
    • Quote and package work with consultative judgment.
    • Coordinate with the Technical Capture & QA team to confirm scope, timing, and quality.
  • Project manage complex engagements:
    • Serve as the steady-hand project manager and single point of contact for the client across the life of the work.
    • Translate technical realities into what the client needs to know and decide on.
    • Help resolve issues quickly and professionally when scope, timing, or technical challenges change.
  • Identify software opportunities:
    • Stay alert for situations where the Page Vault software may better serve a client’s ongoing needs.
    • Run a brief product overview or demo when appropriate.
    • Hand qualified software opportunities to the software team with useful context.
  • Process & playbook building:
    • Build and improve repeatable processes such as scoping checklists, quote templates, and delivery email templates.
    • Maintain accurate account, pipeline, and activity records in the CRM.
    • Collaborate with services, sales, support, product, and technical teams to improve the client experience.

Qualifications

  • 4+ years of experience in account management, client services, customer success, project management, or a similar client-facing role.
  • Experience working with legal, SaaS, litigation support, professional services, or other detail-sensitive B2B clients strongly preferred.
  • Excellent written communication skills; this role depends heavily on clear, accurate, client-ready email.
  • Strong judgment in scoping, pricing, prioritization, and expectation-setting.
  • Ability to manage multiple urgent client requests at once without losing detail or follow-through.
  • Comfort working with websites, social media platforms, online content, and technical teams.
  • CRM proficiency and ability to maintain accurate pipeline, client, and account records.

Requirements

  • Default to making the client whole when something goes wrong.
  • Take pride in being the person clients trust with urgent, sensitive work.
  • Are calm, clear, and steady in urgent or high-stakes client situations.
  • Can translate messy technical details into concise, useful client communication.
  • Write well; much of this job runs on email, and your writing will shape the client experience.
  • Are comfortable discussing scope, pricing, tradeoffs, and timing with clients.
  • Understand or are eager to learn how law firms work, including the roles of partners, associates, paralegals, litigation support teams, and in-house counsel.
  • Are familiar enough with social media and websites to walk a client through possibilities and spot potential issues on the fly.
  • Like building systems, templates, and processes that make future work better.
  • Have low ego and strong client judgment; when another team or product is the better answer, you make the handoff cleanly.

Benefits

  • Fully remote work, with 2–3 in-person team meetings per year.
  • Flexible PTO, unlimited sick days, and paid parental leave for both parents.
  • Medical, dental, and vision insurance.
  • 401(k) with employer contribution.
  • Base salary range: $100,000–$140,000, depending on experience.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Account Manager, Services Team @Page Vault
Account Management
Salary usd 100,000 - 1..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted Today
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
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