[Hiring] Account Manager - Registered Nurse @Gallagher

Role Description

We are seeking a highly organized and client-focused Account Manager to support the onboarding and implementation of employer groups served by Stella Health Navigators. This role ensures a smooth transition from implementation through go-live by coordinating across internal teams, external partners, and client stakeholders.

• Lead onboarding coordination for new employer groups, including implementation planning, readiness validation, and go-live execution.
• Partner with GBS and Operations teams to transition new clients from presale to active service, ensuring a seamless handoff and ongoing service.
• Support client onboarding activities including plan setup, eligibility alignment, and initial service delivery coordination.
• Maintain onboarding timelines and ensure milestones are met.
• Facilitate meetings and track action items.
• Serve as primary client contact during onboarding.
• Build relationships with clients and brokers.
• Ensure program readiness across data, communications, and workflows.
• Coordinate with internal and external stakeholders.
• Identify risks and drive resolution.
• Proactively engage clients and operations through regular communication (meetings, check-ins, service reviews) to ensure alignment and satisfaction.
• Document processes and support continuous improvement.

Qualifications

• Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience.
• License required.
• Able and willing to travel approximately 25% of the time.

Requirements

• 3–5 years in account management, implementation, or healthcare client services.
• Strong understanding of health plans and benefits.
• Ability to manage multiple projects.
• Strong communication and organizational skills.
• Experience with TPAs or navigation programs.
• Familiarity with data integrations and eligibility feeds.
• Experience supporting healthcare program launches.
• Proficiency in Microsoft 365 tools.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance.
• 401(K) and Roth options.
• Tax-advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.
• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
• Charitable matching gift program.
• And more...