[Hiring] Account Manager (Performance Marketing Agency) @Level Agency

Role Description

We're Not Looking for Employees. We're Looking for Builders. Level Agency is hiring a sharp, proactive Account Manager — someone who thrives at the intersection of performance, collaboration, and client partnership. You’re a translator of data into strategy, a supporter of teams, and a champion of client success. You don’t just “manage” — you move things forward.

This Isn’t for Everyone. We’re building something rare: a place where growth, truth, and high performance go hand-in-hand. You’ll thrive here if:

• You think like an owner — not a task manager.
• You know how to support and elevate a team, not just track tasks.
• You don’t wait for instruction — you lead with clarity and initiative.
• You get excited about using AI to supercharge your work.

And you’ll struggle here if:

• You need constant direction or hand-holding.
• Feedback feels like criticism instead of opportunity.
• You’re not ready to move fast and raise the bar.

Your Role (and Impact): As an Account Manager, you’ll be the strategic connector between client goals, internal teams, and real results. You’ll lead accounts, guide execution, and ensure every deliverable moves the needle.

• Support the Team – Act as the operational backbone for the account team, helping ensure projects move efficiently and everyone has what they need to succeed.
• Own Client Relationships – Be the go-to partner for your clients. You’ll build trust, communicate proactively, and solve problems before they start.
• Manage the Work – Oversee daily execution across media and creative; ensure everything runs on time and exceeds expectations.
• Drive Performance – Collaborate with media strategists to analyze data, identify opportunities, and guide strategy.
• Tell the Story – Translate metrics into clear narratives and strategic recommendations.
• Handle Budgets – Own forecasting, budget tracking, and campaign pacing with precision.
• Stay Ahead – Keep clients and teams informed on the latest marketing and industry trends.
• Integrate AI – Use generative AI tools to streamline work, spark ideas, and improve execution.

Qualifications

• 3+ years in an agency or client services environment.
• Proven success in performance marketing, including paid media execution and optimization.
• Experience supporting cross-functional teams to achieve ambitious goals.
• Financial fluency — you’ve owned budgets, forecasts, and media pacing.
• Excellent communication and presentation skills.
• Data-savvy — you can interpret campaign metrics and pivot strategy accordingly.
• Highly detail-oriented, organized, and accountable.
• Comfortable using (and learning) AI tools to increase speed and quality.

Requirements

• Background in ecommerce, education, or B2B verticals.
• Familiarity with GA4, Looker Studio, or similar analytics platforms.
• Experience upselling or growing client accounts.
• Working knowledge of project management tools (e.g., ClickUp, Asana, etc.).

AI Expectations

At Level, AI is a skillset, not a side note. In this role, you’ll be expected to:

• Use tools like ChatGPT, Midjourney, Claude, and Perplexity to improve workflows and ideas.
• Document and share your learnings to support team growth and innovation.
• Continuously experiment and iterate — the best solutions come from refinement.
• Push through the discomfort of learning new tools and stay ahead of the curve.
• Treat AI as a strategic multiplier — not a crutch.

Our Core Values

• No Ego, All In – We don’t do “that’s not my job.” We win together.
• Better Every Day – We want the feedback—even when it stings.
• Relentless for Results – Activity is nothing without outcomes.
• Driven by Truth – We challenge assumptions and follow the data.

Benefits

• Fully remote across the U.S. & Canada, plus monthly WFH stipend and Summer Fridays.
• Generous time off, including unlimited PTO (U.S.), competitive vacation (Canada), and parental/family leave options.
• Comprehensive health benefits, mental health support, and company-paid disability & life coverage.
• Employer retirement contributions (401(k) in the U.S., RRSP match in Canada).
• Quarterly performance reviews and career advancement opportunities.