[Hiring] Account Manager, Healthcare RCM @SuperDial

Role Description

We’re looking for an Account Manager, Healthcare RCM to help healthcare organizations successfully onboard, adopt, and scale SuperDial’s AI voice agents across revenue cycle workflows.

Reporting to the VP of Healthcare RCM Strategy, you’ll join an Account Management team of five and play an important role in shaping how we support, retain, and grow healthcare customers as SuperDial scales. This role sits at the intersection of account management, healthcare operations, implementation, AI workflow performance, and product feedback.

You will own day-to-day account management for a portfolio of accounts, helping customers configure workflows, monitor performance, troubleshoot issues, and realize measurable value from SuperDial.

This is not a traditional SaaS AM role. You will need to understand:

• How healthcare RCM teams operate
• How payer workflows create operational complexity
• How SuperDial’s bots behave inside those workflows
• How agent performance connects to outcomes like reduced administrative burden, faster follow-up, improved claim turnaround time, lower denial risk, and stronger operational visibility

This role is a strong fit for someone who is customer-oriented, technically curious, analytically strong, and excited to help healthcare organizations adopt AI in one of the most manual and operationally complex parts of the healthcare system.

Qualifications

• 3+ years of experience in Customer Success, Account Management, Implementation, Solutions Consulting, Consulting, healthcare operations, or another customer-facing role in SaaS, healthcare technology, revenue cycle management, workflow automation, or an operationally complex environment
• Healthcare workflow fluency or the ability to ramp quickly into healthcare revenue cycle operations, including claims, payer follow-up, eligibility and benefits, prior authorization, denials, credentialing, enrollment, or related administrative workflows
• Strong technical aptitude
• Comfortable working with technical teams and discussing topics like integrations, EHR / PM systems, payer portals, workflow configuration, product behavior, data quality, logs, and issue resolution
• Curious about AI, automation, and voice agents
• Strong communicator who can build trust with operators, technical stakeholders, and day-to-day users
• Organized and action-oriented, with strong follow-through and attention to detail
• Analytical and comfortable using data to understand customer health, adoption, workflow performance, risk, and opportunity
• Enjoy solving ambiguous problems and turning complexity into clear next steps
• Commercially aware and understand how adoption, trust, and measurable value contribute to retention and expansion
• Proactive, low-ego, and comfortable operating in a fast-moving startup environment

Requirements

• Own day-to-day account management
• Lead recurring customer meetings and maintain clear next steps, owners, and follow-through
• Build trust with operational, technical, and day-to-day customer stakeholders
• Develop a working understanding of each customer’s RCM goals, workflows, payer mix, operational constraints, escalation paths, and success metrics
• Keep customers informed, supported, and confident in SuperDial’s partnership
• Escalate strategic account risks or executive-level needs to the VP of Healthcare RCM Strategy and internal leadership as appropriate
• Support customer onboarding and implementation
• Help customers adopt SuperDial’s AI voice agents across workflows such as eligibility checks, prior authorizations, claim status, credentialing, enrollment, payer follow-up, and denial follow-up
• Understand what the bots are doing, where they are creating value, where they are getting stuck, and what needs to improve
• Deliver customer training and best-practice guidance
• Track customer health, engagement, usage, workflow performance, open risks, and upcoming renewal milestones
• Monitor workflow and account signals such as usage, issue trends, denial-related workflows, claim turnaround time, reimbursement efficiency, escalation volume, and operational impact
• Identify issues related to adoption, workflow fit, product performance, payer behavior, implementation gaps, integrations, or stakeholder alignment
• Support action plans to address customer risks before they become escalations
• Partner with Sales, the VP of Healthcare RCM Strategy, and internal teams to support renewal readiness and identify potential expansion opportunities
• Translate clearly between customer stakeholders and internal teams
• Troubleshoot customer issues by investigating workflow behavior, reviewing available data or logs, and partnering with Product and Engineering to resolve technical or integration-related issues
• Maintain account plans, meeting notes, customer health updates, documentation, and internal follow-up
• Bring structure to customer conversations, issue tracking, and internal handoffs
• Contribute to playbooks, templates, training materials, and repeatable operating practices
• Use data and customer insight to identify trends, risks, opportunities, and next steps across your portfolio

Benefits

• Base salary ranges from $120,000 to $150,000, depending on experience, healthcare RCM depth, technical aptitude, customer complexity, and fit
• Equity
• Full health benefits
• 401(k)
• 16 weeks of parental leave
• Other benefits as part of our total compensation package

Why SuperDial

Healthcare revenue cycle management is one of the most manual, fragmented, and frustrating parts of the U.S. healthcare system. Teams spend countless hours on payer calls, eligibility checks, claim follow-up, prior authorization workflows, credentialing, enrollment, and other administrative work that is critical but highly repetitive. SuperDial is using AI voice agents to help change that.

You will join a mission-driven team building practical AI solutions for real RCM problems. Our work is not theoretical: we are helping healthcare organizations automate calls, reduce manual work, improve operational visibility, and scale revenue cycle operations without simply adding more headcount.

This is an opportunity to help build the customer experience, strengthen the Account Management function, and support the deployment of AI voice agents in one of healthcare’s most important operational workflows.