[Hiring] Account Manager (Expansion Sales) @Celigo

Role Description

The Account Manager will be responsible for managing and expanding our customer base, ensuring high levels of customer satisfaction, and driving customer success. You will work closely with customers to understand their needs, ensure they are getting the most out of our solutions, and drive revenue growth through upselling, cross-selling, and renewals. This role requires a proactive and customer-centric approach, with a strategic mindset and focus on building long-term partnerships. This role requires you to work during US business hours, Monday through Friday.

What would you do, if hired?

• Customer Relationship and Customer-Centric Focused Management:
  • Develop and maintain strong, long-lasting relationships with accounts.
  • Act as the primary point of contact for customers, addressing their needs and ensuring their satisfaction with Celigo’s solutions.
  • Conduct regular check-ins and business reviews with customers to assess their needs and identify growth opportunities.
  • Prioritize the needs, preferences, and satisfaction of customers in all actions and decisions.
• Sales Acumen:
  • Identify opportunities for growth within existing accounts to meet or exceed sales targets.
  • Drive revenue through upselling, cross-selling, and renewals.
  • Develop and execute strategic account plans, narratives, and creative solutions that build engagement and trust.
• Account Growth:
  • Identify opportunities for growth within existing accounts.
  • Develop and execute account plans to achieve sales targets and increase account value.
  • Build a framework based on input and other data to show value to the customer in leveraging the platform.
• Customer Advisor & Advocacy:
  • Understand customers' business processes and needs.
  • Provide expert guidance on how Celigo’s solutions can address their challenges and improve their operations.
  • Act as a customer advocate within Celigo, ensuring that their needs are understood and addressed.
  • Champion their success stories internally and externally.
• Renewal Management:
  • Manage the contract renewal process, ensuring high renewal rates and customer retention.
  • Proactively address any issues that may impact customer satisfaction and retention.
  • Negotiate renewal terms to align with both customer and company goals.
• Cross-functional Collaboration:
  • Work effectively in a team-oriented environment, collaborating with internal teams such as Customer Success, Product, Support, and Finance.
  • Provide feedback to help improve our products and services.
• Problem Solving, Reporting and Analysis:
  • Maintain accurate account records and track key metrics.
  • Leverage tools like Salesforce and Clari to provide regular reports on account status, forecasts, and customer feedback to management.
  • Identify opportunities for improvement and advocate for customer needs within the organization.

Qualifications

• Demonstrated ability to understand customer needs and build strong relationships.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a team-oriented environment and collaborate with cross-functional teams.
• Strong Salesforce skills; familiarity with Clari (or related software) is a plus.
• Understanding of integration solutions or related technology is a plus.

Requirements

• 3-5 years of experience in account management, sales, or a related field, preferably within the technology or SaaS industry.
• Proven track record of meeting or exceeding sales targets and driving revenue growth.

Benefits

• Number one solution for the fourth consecutive quarter in the G2 Winter 2025 iPaaS report.
• Remote-first culture.
• Competitive compensation.
• High-growth, collaborative, and inclusive work environment.
• Vacation and holidays to recharge and spend time with family and friends.
• Generous benefits package, including parental leave.
• Monthly tech stipend.
• Recognition opportunities.