[Hiring] Account Manager Customer Success @McKesson

Role Description

Position is responsible for managing all aspects of the technology relationship with our customers. The Account Manager develops, grows, and maintains his/her territory relationships and coordinates and collaborates with various business units within the company to ensure client requests are handled swiftly and successfully.

The Account Manager specifically manages the day-to-day relationship of assigned clients in the support and use of iKnowMed G2 EHR, Lynx, CVP, Practice Insights, and Ontada Health. The AM demonstrates current knowledge of all applications along with understanding of appropriate workflow and necessary practice support.

The Account Manager actively participates in the implementation process of accounts in their territory to help facilitate clear transition from implementation to account management and to contribute to the success of both the implementation and the overall adoption of the technologies.

Key Responsibilities

• Supports and adheres to the McKesson Specialty Health Compliance Program, to include Code of Ethics and Business Standards.
• Builds and develops customer relationships, and works with sales partners, network counterparts, and other internal teams to nurture and grow those relationships.
• Develops and maintains a territory business plan to strategically manage his/her territory.
• Provides day-to-day support, including but not limited to, post-go live support, training and retraining needs, workflow review and optimization, implementing best practices, and providing program-related support.
• Supports iKM G2 go lives to ensure a smooth transition from Implementation phase of project to Account Management.
• Assists customers with resolution of issues in an accurate and timely manner, providing the highest level of customer satisfaction.

Qualifications

• Degree or equivalent and typically requires 7+ years of relevant experience.
• BS degree or equivalent experience in electronic system implementation, installation, and troubleshooting.

Requirements

• 4+ years specific systems experience within applications with iKnowMed.
• EHR application knowledge and working experience, preferably with iKnowMed G2.
• Excellent ability to build relationships, align and influence varied and diverse participants across all levels and functions to achieve requisite milestones.
• Knowledge and experience with healthcare operations, clinical, and/or financial systems (i.e. Practice Management Systems, EHR, Pharmacy Management Systems).

Additional Skills

• Strong organizational leadership skills with the ability to manage multiple priorities with tight and often competing deadlines.
• Familiarity with oncology practice day-to-day operations.
• Demonstrated outstanding communications skills (verbal, written, and presentation skills).
• Proficiency with MS Word, Excel, PowerPoint, and Teams.
• Excellent ability to build relationships, align and influence varied and diverse participants across all levels and functions to achieve requisite milestones.

Travel

• Up to 25% travel required.

Benefits

• Competitive compensation package determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets.
• Base Pay Range for this position: $109,000 - $181,600.
• In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.