[Hiring] Account Manager Business Development @American Red Cross

Role Description

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

The Account Manager Business Development – Therapeutic Cellular Solutions partners closely with Business Development to support customer relationships, contract administration, and business growth initiatives within the healthcare, biotechnology, and cell therapy markets. Serving as a central resource for assigned customer portfolios, this role helps ensure account activity, customer information, and contractual documentation are managed effectively throughout the customer lifecycle.

A key focus of the position is supporting customer agreements from development through execution and renewal, including coordinating contract reviews, managing redlines, and facilitating the timely completion of contractual processes. The role also supports business development efforts by evaluating inbound opportunities, assessing lead viability, and helping convert qualified prospects into new business opportunities.

In addition, the Account Manager conducts market and customer research, analyzes business trends, and contributes to strategic initiatives that support revenue growth, customer retention, and expansion objectives. The ideal candidate brings experience in healthcare account management, contract management, or business development support, with exposure to cell and gene therapy, biopharmaceutical, or life sciences organizations preferred. Success in this role requires strong relationship management, business acumen, attention to detail, and the ability to effectively coordinate multiple projects and stakeholders in a dynamic, customer-focused environment.

Qualifications

• Bachelor’s degree required.
• Bachelor’s degree in Life Sciences, Biology, Chemistry, or a related scientific discipline preferred.
• Minimum 3 years of relevant professional experience.
• Experience managing client relationships, customer accounts, and contract-driven business partnerships.
• Demonstrated experience reviewing, administering, negotiating, or managing customer contracts.
• Strong operational collaboration and cross-functional partnership skills.
• Proven problem-solving and issue-resolution capabilities.
• Ability to interpret contractual obligations and effectively communicate requirements to internal and external stakeholders.
• Advanced proficiency with Microsoft Office applications, particularly Excel.
• Strong technical communication skills.
• Ability to work effectively in a team environment.
• Ability to travel 10–25%.

Requirements

• Experience in the life sciences, healthcare, biotechnology, or pharmaceutical industries.
• Cell & Gene Therapy industry knowledge or experience.
• Technical communication experience within a scientific or healthcare environment.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition