[Hiring] Account Manager @A Place for Mom

Role Description

As an Account Manager at A Place for Mom, you will own the success of a portfolio of senior living community partners. This role is a blend of strategic relationship management, consultative selling, and performance coaching — all grounded in a disciplined focus on driving measurable results.

You will be accountable for delivering against a set of quarterly and annual Objectives and Key Results (OKRs) aligned with APFM’s broader business goals. OKRs will include:

• Revenue retention and growth
• Move-in acceleration
• Customer engagement
• Adoption of high-impact programs

This high-visibility, customer-facing role is ideal for someone who thrives in a results-driven environment and wants to make a tangible impact.

What you will do:

• Own partner success across a designated book of business, managing performance against defined OKRs
• Build strong relationships with senior living operators and stakeholders to ensure retention, growth, and long-term satisfaction
• Deliver regular business reviews and performance analyses to inform decisions and influence partner behavior
• Drive move-in growth by identifying and addressing performance gaps, educating partners on best practices, and promoting program adoption
• Collaborate with internal teams (Sales, Customer Success, Marketing, Analytics, and Finance) to align strategies and remove barriers to performance
• Present data-driven insights and customized recommendations to partners through compelling storytelling and visualizations
• Ensure account health by maintaining up-to-date records in PartnerCentral, Salesforce, and internal reporting tools
• Manage collections and minimize aging in partnership with internal finance and billing teams
• Travel up to 20% for on-site partner visits, corporate meetings, and industry conferences

Qualifications

• 5+ years of experience in Account Management, B2B Sales, or Customer Success, preferably in senior living, healthcare, or SaaS
• Demonstrated ability to drive business outcomes through strategic relationship management and performance accountability
• Strong understanding of OKRs, KPIs, and how to align partner performance to business goals
• Proven success in influencing customer behavior and driving program adoption through data, insights, and education
• Excellent communication and presentation skills, with experience engaging diverse stakeholders, including executive leadership
• Proficiency in CRM platforms and comfort with interpreting and acting on performance data
• Highly organized and self-motivated with strong project management skills and attention to detail
• Collaborative mindset with the ability to navigate and align cross-functional teams

Requirements

• Base Salary: $70,000-90,000
• On Target Earnings: $95,000-140,000

Benefits

• 401(k) plus match
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off

Company Description

A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies.

Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other.

We’re proud to be a mission-driven company where every role contributes to improving lives. Caring isn’t just a core value — it’s who we are. Whether you’re supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference.

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
• Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
• Win The Right Way: We see organizational integrity as the foundation for how we operate.
• Embrace Change: We innovate and constantly evolve.