[Hiring] Account Manager @Outbuild

Role Description

You will be Outbuild's first Account Manager. You will own the renewal relationship for our company-wide customers, a multi-million-dollar book with around 150 renewals each year. Your job has two parts: protect the revenue we have, and add revenue by bringing Outbuild Pro and other modules into the renewal conversation and capturing growth as our customers grow.

You will work closely with our Customer Success Managers, who drive adoption and product value. As the first person in this seat, you will also help build the function, from renewal process to account health scoring.

Responsibilities

• Own the Renewal Cycle
  • Manage every company-wide renewal from first conversation to signature
  • Start renewal conversations early, working from a renewal calendar that runs six months or more ahead of each contract end date
  • Negotiate pricing, term, and scope with customers and their decision makers
  • Run renewals through our HubSpot renewal pipeline and forecast them accurately each quarter
• Add Revenue at Renewal
  • Position Outbuild Pro and other modules as part of the renewal conversation
  • Identify which accounts are a good fit based on usage and needs, and build the business case for adding a module
  • Capture volume growth as customers add projects and users, and build it into the renewal
  • Close module add-ons at renewal and track them in HubSpot
• Protect the Base
  • Track account health and flag churn risk early, using usage and engagement signals
  • Build save plans with Customer Success for accounts marked at risk
  • Understand why customers downgrade or leave, and share what you learn
• Build the Function
  • Help define the account management playbook, including renewal timelines, health scoring, and module attach plays
  • Capture customer feedback and feature requests and share them with Product
  • Keep clean, current records in HubSpot

Renewal volume is heaviest in the first half of the year, so expect Q1 and Q2 to be your busiest quarters.

What Success Looks Like

• First 60 Days
  • Learn the product, including Pro and our other modules
  • Take ownership of the upcoming renewal calendar
  • Meet your top accounts and review every renewal due in the next two quarters
• First Year
  • Meet your quarterly retention and new ARR goals
  • Establish a repeatable renewal and module attach process
  • Leave a documented playbook the next hire can use

Qualifications

• 3 to 5 years in account management, renewals, or customer-facing sales in B2B SaaS
• Experience in construction technology
• A track record of retaining revenue on a book of business
• Experience selling add-on modules or features to existing customers
• Strong negotiation skills and confidence discussing pricing and contract terms
• Excellent written and verbal communication
• Disciplined CRM habits (HubSpot preferred)
• Comfort building process in a role with no existing playbook

How You Will Be Measured

• Goals are set and paid quarterly.
• Gross revenue retention (GRR): the share of renewing ARR we keep, before any added revenue
• New ARR: revenue added at renewal from Outbuild Pro, other modules, and volume growth
• Renewal forecast accuracy and CRM hygiene

Benefits

• Healthcare: Blue Shield PPO: Bronze, Gold & Silver options; in-network & out-of-network tiers
• Dental: Guardian: In-network & out-of-network coverage; annual max & coinsurance details
• Vision: Guardian 20/20/150: Copays for exams/materials; allowances for frames & contacts
• Basic Life: Guardian: $15,000 employer-paid benefit
• Long-Term Disability: Guardian LTD - 60% of pre-disability earnings, up to $6,000/month
• Work Equipment: Provided as needed
• 401K: Employer match of 100% on the first 3% of pay you contribute, plus 50% on the next 2% (up to 4% total), with immediate full vesting. Eligibility begins after 3 months of service.
• Parental Leave: Paternity: 1 Month | Maternity: 3 Months
• Time Off: PTO = 25 days per year | Sick Days = 5 days per year | Birthday off

Compensation

• Base salary: $100,000 – $120,000
• On-target earnings (OTE): $160,000 – $180,000
• Variable pay is paid quarterly. About half is a retention bonus on gross revenue retention, with tiered payouts and a premium for an exceptional quarter. The other half is commission on new ARR, with a higher rate once you pass your goal.
• The annual base salary range for this position is $100,000 – $120,000, depending on qualifications, experience, and location. This is a good faith estimate of the compensation we reasonably expect to pay at the time of hire. Final compensation will be determined based on individual factors including skills, experience, and geographic location. Variable compensation is governed by a written plan document.

Why Join Outbuild?

• Direct impact on revenue at a company in a high-growth phase
• A ground-floor opportunity to build and own the account management function
• Clear ownership of a defined book with a clear path to add revenue
• Close access to leadership and a team that values accountability
• Help modernize one of the world’s largest industries
• High ownership, high impact, low bureaucracy

🌐 Fully Remote: This is a fully remote position. Candidates must be authorized to work in the United States. We are currently hiring in the following states: Arizona, California, Colorado, Connecticut, Florida, Illinois, Indiana, Louisiana, Michigan, Missouri, Nevada, New Jersey, New York, Pennsylvania, Texas, Virginia, and Wisconsin.

If you’re excited about protecting and growing customer relationships, construction technology, and building a new function from the ground up, we’d love to hear from you.

Outbuild is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.