[Hiring] Account Manager @Gecko

Role Description

Help universities get more from Gecko by building trusted relationships, delivering real value and driving long-term growth!

As an Account Manager at Gecko, you will own a portfolio of university and college partners across the US. You will be responsible for their success, retention and growth, from day-to-day relationship management through to renewals, expansion and senior stakeholder conversations.

• Take full ownership of a portfolio of university and college partners.
• Understand their goals, priorities, challenges, usage and future plans.
• Build trusted relationships with everyone from day-to-day users to senior sponsors.
• Create strong, multi-threaded relationships across departments and teams.
• Develop success plans and account strategies that connect Gecko to meaningful outcomes.
• Keep a clear view of partner health, risk and opportunity at all times.

• Own renewals from early planning through to agreement.
• Make sure partners can clearly see the value they are getting from Gecko.
• Identify opportunities to expand into new teams, departments and use cases.
• Lead expansion opportunities from discovery through to negotiation and close.
• Carry renewal and expansion targets and maintain an accurate pipeline.
• Run account reviews that connect partner outcomes to future opportunities.
• Keep Salesforce useful, current and honest.

• Visit partners regularly on campus across the US.
• Use face-to-face time to deepen relationships and uncover what is really happening inside an account.
• Represent Gecko at Higher Education conferences, exhibitions and partner events.
• Balance in-person and remote engagement in a way that works for each partner.

• Act as the strategic owner of your partner relationships, bringing in Support, Product or other teams when specialist help is needed.
• Work closely with Commercial, Product, Support and Enablement.
• Deliver confident demos, account reviews, presentations and commercial conversations.
• Follow through. If you say you will do something, it gets done.

Qualifications

• Experience owning a portfolio of accounts in a B2B SaaS business.
• Comfortable managing complex or strategic accounts with multiple stakeholders.
• Ability to build genuine relationships without losing commercial focus.
• Experience influencing commercial outcomes through renewals, expansion, upsell or growth.
• Confidence in discussing pricing, value, revenue and next steps.
• Ability to uncover opportunities and progress them properly.
• Organized, proactive and comfortable managing a portfolio, pipeline and regular travel.
• Strong questioning and listening skills.
• Team-oriented and willing to share knowledge.
• Experience in Higher Education or EdTech is useful but not essential.

Requirements

• Regular travel to university and college partners across the US.
• Attendance at Higher Education conferences and events.
• Occasional international travel, including to the UK.
• Enjoyment of face-to-face interactions to build trust.

Benefits

• Real ownership of your accounts and decision-making.
• Direct influence on retention, expansion and growth.
• 33 days’ holiday, flexible working and Workation policy.
• Remote-first working with a home office set-up, MacBook Pro and headphones of your choice.
• Comprehensive benefits including medical, dental, vision, 401(k), and perks via Perkbox.
• A small, ambitious team with a collaborative culture.
• Opportunity to shape the evolving Customer Success at Gecko.
• Connected virtual culture with a focus on collaboration.