[Hiring] Account Manager @EBlock Inc.

Role Description

An Account Manager should be committed to growing and supporting Dealers, Dealer Groups and OEM Programs. This role would be directly responsible for working with a small support team to manage and optimize performance of dealer websites. The ideal candidate will be detail orientated and hardworking while continuously developing their skills and knowledge.

• Build, enhance, and nurture customer relationships to secure customer loyalty and increase business.
• Persuasively explain to customers and prospective customers how company’s products and services can enhance their business.
• Proactively audit client websites and review Google Analytics performance.
• Perform reviews with clients on a regular basis to outline performance and make recommendations for improvement.
• Work in a team environment and collaborate with other departments including, but not limited to, Development, Design, Sales, SEO and Digital Advertising.
• Resolve customer issues and complaints by taking immediate action independently.
• Meet and exceed established sales targets by driving customer engagement and identifying growth opportunities.

Qualifications

• High School diploma, G.E.D. or equivalent.
• Two or more years of customer service experience.
• Two or more years of experience in the automotive industry.
• Post-Secondary diploma or degree in a technical field preferred.
• Effective leadership skills, with a strong focus on operations and business processes.
• Strong customer service skills and telephone manner.
• Excellent communication skills, both verbal and written.
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment.
• Organized with the ability to work to tight deadlines and under pressure.
• Excellent administration skills.
• Flexible and able to adapt to change quickly.
• Able to follow instructions and work using your own initiative.
• Must be able to attend and conduct meetings both remotely and in person, and work overtime as required.
• Languages: English (required)

Requirements

• Technical background
• Experience with Google Analytics
• Experience with the WordPress CMS platform or other CMS platforms

Benefits

• Competitive pay
• Medical, Dental & Vision
• 401k/RSP programs
• Company paid Group Life/AD&D insurance
• Paid time off
• Flexible working environment
• Continuous Learning
• An amazing culture to top it all off!