[Hiring] Account Manager @SevenPro

Role Description

We are seeking a proactive Account Manager to ensure the operational success of our outstaff software development projects. As the crucial link between internal teams and clients, you will:

• Drive day-to-day operations
• Optimize team performance
• Nurture long-term relationships
• Maintain high client satisfaction
• Proactively identify opportunities for account growth and service expansion

Qualifications

• 5+ years of experience in an Account Manager, Project Coordinator, or Client Operations (Site Manager) role in a service or product-oriented environment
• Solid project management and coordination skills, with the ability to handle several clients, projects, and tasks in parallel
• Practical involvement in client onboarding and offboarding processes
• Experience collecting client feedback and resolving issues with a structured, problem-solving approach
• Interest and initial experience in identifying upselling or cross-selling opportunities and supporting long-term client relationships
• Experience maintaining project documentation, preparing basic reports, and keeping data up to date across systems
• Basic understanding of invoicing, time tracking, financial reporting, and contract-related workflows
• Perfect verbal and written communication skills, with the ability to work effectively with clients and cross-functional teams
• Systemic thinking with a highly structured approach to organizing tasks, processes, and data
• High stress resistance, with the ability to maintain clarity and composure in fast-paced or challenging situations
• English - Advanced or higher

Requirements

• Serve as the main point of contact for clients, acting as their advocate within the company while protecting business interests
• Build trust, maintain long-term relationships, and ensure high client satisfaction
• Proactively identify growth opportunities, team expansion needs, and offer additional services to increase account profitability
• Initiate rate reviews, discuss commercial terms, manage contract milestone dates, and align changes with both clients and internal stakeholders
• Lead the integration of new team members on client projects (create Introduction Letters, facilitate initial kick-off meetings, set up communication protocols, and introduce processes)
• Oversee team performance, track probation period outcomes, organize regular feedback loops, and conduct periodic 1-on-1s to maintain high engagement and spot risks early
• Manage vacation requests, sick leave, and national holiday notifications, coordinating approvals with clients according to company procedures
• Partner with the Recruitment and Sales teams to initiate new hiring requests, fill out detailed vacancy checklists, review candidates, organize client interviews, and manage the selection process
• Monitor project health and team atmosphere to anticipate potential risks, communication bottlenecks, or client dissatisfaction
• Gracefully resolve critical issues, handle non-passing probation scenarios, and navigate client challenges to protect the company’s reputation and retain key accounts

Benefits

• A real opportunity to influence the product, architecture, and technical decisions
• Direct communication with C-level management, without unnecessary bureaucracy
• Remote-first environment
• Long-term and enjoyable cooperation
• 20 paid working days of vacation per year
• 5 paid undocumented sick days
• Official public holidays as days off
• Personal legal support
• English classes
• Team-building events and a friendly, supportive atmosphere