[Hiring] Account Manager @Colab

Role Description

COLAB is looking for an experienced Senior Account Manager / Client Success Manager (remote) to manage client relationships, ensure successful delivery of digital marketing services remotely, and identify opportunities for account growth.

Key Responsibilities

• Manage a portfolio of client accounts and serve as the primary point of contact.
• Build strong, long-term client relationships and ensure high client satisfaction.
• Understand client goals and coordinate with internal teams to ensure successful campaign delivery.
• Manage client communication, expectations, timelines, and deliverables.
• Conduct regular client meetings and provide performance updates and recommendations.
• Monitor account performance and identify opportunities for upselling and account growth.
• Resolve client concerns professionally and proactively.
• Work closely with SEO, PPC, social media, content, and other delivery teams.
• Maintain accurate account records, action items, and follow-ups.

Qualifications

• 3+ years of Account Management / Client Success experience in a digital marketing agency – mandatory.
• Experience of handling 20+ accounts simultaneously.
• Strong understanding of digital marketing services, including SEO, PPC, Social Media, and Paid Advertising.
• Excellent English communication skills, both written and verbal.
• Proven experience managing multiple client accounts simultaneously.
• Strong client relationship management and problem-solving skills.
• Experience identifying upselling and account-growth opportunities.
• Strong organizational and project coordination skills.
• Ability to work in a fast-paced digital marketing agency environment.
• Must be based in or willing to work from Dubai.

Requirements

• AED 6,000 – 7,000 per month.