[Hiring] Account Manager @HealthOp Solutions

Role Description

The Account Manager is responsible for managing a portfolio of healthcare accounts and overseeing provider enrollment, payer contracting, credentialing, recredentialing, and related operational workflows. This individual serves as the primary point of contact for assigned accounts and is responsible for managing projects, maintaining timelines, resolving payer issues, coordinating documentation, and personally completing the work necessary to support successful outcomes.

This is a fully hands-on role with no direct reports or people management responsibilities. The Account Manager will independently maintain relationships, oversee workflow visibility, coordinate deliverables, and execute provider enrollment and contracting tasks directly. Success in this position requires exceptional organization, communication, follow-through, and the ability to manage multiple active accounts simultaneously while maintaining accuracy, responsiveness, and a high level of service.

Qualifications

• Proven experience in healthcare provider enrollment, payer contracting, credentialing, or closely related healthcare administrative operations
• Experience managing multiple accounts, projects, or operational workflows simultaneously
• Strong project management and organizational skills with the ability to independently manage deadlines and priorities
• Direct experience handling provider enrollment applications, payer contracting workflows, credentialing documentation, and follow-up processes
• Ability to work independently in a fully remote environment with strong accountability and minimal supervision
• Excellent written and verbal communication skills with the ability to professionally manage healthcare relationships
• Strong attention to detail, documentation accuracy, and follow-through
• Comfortable working in a billable-time environment and accurately tracking work performed
• Experience using CAQH, payer portals, credentialing systems, enrollment applications, or tracking databases preferred
• Experience supporting provider-side healthcare organizations, MSOs, credentialing organizations, healthcare consulting groups, or RCM environments preferred
• Existing referral relationships or book of business within healthcare enrollment, credentialing, or contracting services is a plus

Requirements

• Manage a portfolio of healthcare accounts with responsibility for timelines, deliverables, workflow coordination, and communication
• Serve as the primary point of contact for provider enrollment, payer contracting, credentialing, and related operational requests
• Build and maintain strong professional relationships through consistent, proactive, and responsive communication
• Complete provider enrollment, payer contracting, credentialing, recredentialing, and administrative healthcare workflows directly and accurately
• Coordinate directly with payers, provider groups, healthcare organizations, and other contacts to resolve enrollment or contracting issues and delays
• Monitor project timelines, open tasks, documentation requirements, payer follow-ups, and deliverables across multiple active accounts
• Maintain organized tracking tools, status updates, credentialing records, enrollment documentation, and reporting
• Review applications, documentation, and submissions for completeness, accuracy, and compliance with payer and operational requirements
• Prioritize competing requests and deadlines while maintaining responsiveness, professionalism, and quality of work
• Track billable time accurately and maintain productivity expectations within a service-delivery model
• Identify workflow inefficiencies, operational bottlenecks, and opportunities to improve organization, communication, and service quality
• Support strategic discussions related to enrollment status, contracting progress, credentialing workflows, and operational planning
• Maintain consistent communication regarding project updates, status changes, outstanding items, and next steps
• Proactively identify account needs, potential challenges, and opportunities to strengthen relationships and service delivery

Benefits

• Unlimited PTO
• Annual performance and profit-sharing bonus opportunity
• Additional bonus potential for bringing an existing book of business or qualified referrals